Circulation Clerk - Finksburg, United States - Carroll County Public Library

Description

Performs a variety of clerical functions related to providing customer service at the circulation desk; works under general supervision; performs other duties as assigned.

• Checks in, checks out, and renews materials according to branch procedures; may include drive-through window service.
• Communicates with customers about overdue materials, delinquencies, fees, or other circulation problems.
• Processes incoming and outgoing reserves and interlibrary loans.
• Sorts and places items on shelving carts, reserve shelves, in delivery boxes, or other location as appropriate.
• Receives cash, checks, or credit card payments from customers for fines, fees and county real estate and water/sewer bills.
• Explains registration policies and registers new customers or renews/updates customer registration records as necessary; inputs information into database.
• Addresses customer complaints by offering solutions or referring to appropriate supervisor.
• Provides support functions including but not limited to: opening and closing activities of the circulation desk and the branch; unpacking, sorting, and processing deliveries; ordering and receiving supplies; withdrawing materials from database; processing magazines/newspapers; repacking library material; and other activities as assigned.
• May act as clerk in charge when necessary.
• Prepares branch bank and county deposits as needed: May make bank deposits using personal vehicle.
• Participates in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate.
• Assists customers in placing reserves, may answer basic information related questions.
• Performs other duties as instructed and assigned.

• Knowledge of library's circulation processes, policies, and procedures.
• Knowledge of the Dewey Decimal system and the basic principles of library organization.
• Ability to operate a variety of office equipment and machines, including copiers and cash registers.
• Mathematical ability to receive cash and make change.
• Effective communication skills.
• Commitment to excellent internal and external customer service.
• Keyboarding skills.

• High School diploma or G.E.D.
• Six months or more customer service or retail experience required.