Application Analyst - San Francisco, United States - Campus for Assisted Living

Description

• Develop training materials, handouts, and instructional/reference materials for staff as needed.
• Provide daily support and troubleshooting for PointClickCare and related systems.
• Shadow workflows to identify potential process improvements within PointClickCare.
• Work with leadership and staff to translate clinical requirements into specifications for PointClickCare, participating directly in development and workflow improvements.
• Administer general system configuration within the EHR.
• Collaborate with Clinical and IT departments to ensure security roles provide necessary access.
• Evaluate team requests for process improvements or system enhancements and determine operational objectives.
• Research solutions, design modifications, and provide recommendations to improve systems and processes.
• Collaborate with stakeholders and IT team members.
• Maintain system protocols, recommend controls, and write improved procedures.
• Uphold information confidentiality according to HIPAA guidelines.
• Prepare technical reports, analyze trends, and summarize information.
• Test new features and facilitate the rollout of system updates.
• Conduct thorough user acceptance testing on PointClickCare enhancements.
• Coordinate testing findings with clinical and finance teams for defect identification and new features/releases.
• Establish and maintain productive relationships with department heads and technical resources within the vendor ecosystem to drive systemic improvements.

• Stay updated on professional and technical knowledge by attending workshops, reviewing publications, and participating in professional societies.
• Contribute to team efforts by accomplishing related tasks as needed.
• Perform other duties as assigned.

• Minimum three years of recent PointClickCare system management experience.
• Bachelor's Degree in Health Information Systems or related field, or equivalent education/experience.
• Experience working with Nursing and support departments in a hospital or skilled nursing facility, with familiarity of various roles such as Life Enrichment, Social Services, Therapy, and Dining Services, and their relation to PointClickCare implementation.
• SQL query development experience and familiarity with Data Relay for custom reporting preferred.
• Nursing experience preferred.
• Current knowledge of project management principles and software.
• Strong knowledge of business software and automation trends.
• Technical documentation experience required.
• Knowledge of applicable data privacy practices.
• Basic computer hardware and software skills including PCs and MS Office suite.
• Strong interpersonal skills and customer service orientation.
• Excellent analytical, problemsolving, followthrough, and detailoriented skills.
• Ability to prioritize tasks, meet deadlines, and effectively handle technical interruptions.
• Excellent oral and written communication skills with both technical and nontechnical staff.
• Strong collaboration, teamwork, and documentation skills.
• Selfmotivated with the ability to work independently and adapt to changes quickly, even in stressful situations.
• Ability to comprehend verbal and written instructions in English.