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    Shift Manager - Denver, United States - Sweet Cow

    Sweet Cow
    Sweet Cow Denver, United States

    3 weeks ago

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    Description

    Job Title:
    Shift Lead


    Reports To:
    General Manager


    SUMMARY


    We're looking for a Shift Lead who thrives in a shop setting and is looking to ultimately take their career to the next level in management.

    This is you thrive on challenge and continually look for opportunities to learn.

    Are as comfortable taking responsibility as you are in delegating it? You know customer service always takes priority but efficient shop operations make this possible.

    You're friendly, positive and enthusiastic at every turn.


    RESPONSIBILITIES
    Effectively leads the shop during a shift to ensure that excellent shop operations are consistently achieved
    Lead each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day
    Responsible for the training and development of staff
    Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
    Follow inventory control procedures and guidelines
    Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during each shift
    Acts with integrity, honesty and knowledge that promotes the culture of Sweet Cow
    Must proficient in each area of the shop in order to help where ever needed
    Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of the entire shop including queue, restrooms, scooper and prep areas
    Work as a team to prepare shop for each shift
    Ability to manage time effectively while meeting all job responsibilities
    Maintain a positive work environment for team members and customers during each shift
    Greet customers to make them feel welcome and comfortable
    Prepare menu items including ice cream, shakes, cakes, and ice cream sammies
    Ensure that team members prepare menu items according to Sweet Cow standards of quality, consistency and timeliness
    Check ice cream quality and temperatures throughout the day to maintain Sweet Cow and local health department rules and regulations
    Follow sanitation and safety procedures including knife handling and prep equipment
    Maintain regular and consistent attendance and punctuality
    KNOWLEDGE/SKILLS/REQUIREMENTS

    Excellent customer service skills required and have the ability to communicate efficiently to help keep all team members informed
    Must be able to take direction and delegate responsibilities and work in a fast paced environment.
    Team oriented, adaptable, dependable, and strong work ethic
    Ability to work nights, weekend and holidays
    Must be at least 18 years of age

    EXPERIENCE
    Previous management or leadership experience required

    #J-18808-Ljbffr
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