Support Agent - Schaumburg, United States - Forth, Inc.

Forth, Inc.
Forth, Inc.
Verified Company
Schaumburg, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

COMMON CORE ROLES

  • Understand the industries we service and how the software is used to solve industry specific problems.
  • Be proficient using and navigating the internet, have basic Excel, Word, and PDF knowledge, use keyboard shortcuts and be a strong typist with proper grammar.
  • Possess the ability to verbally communicate with clients.
  • Be comfortable and confident mitigating customer issues.
  • Precise written skills to document client requests in the ticketing system.
  • Ability to translate technical and business problems into software solutions.
  • Ability to learn and adapt quickly as there are frequent changes to industries and software will require you to learn new methods, processes, or software functionality quickly.
  • Work independently and are responsible for accomplishing tasks.
  • Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

ADDITIONAL RESPONSIBILITIES

  • Perform daily duties in line with Debt Pay, Inc.'s Information Security Policies and Procedures.
  • Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
  • Delivers great results, provides a superior brand experience for customers and employees.
  • Demonstrates ability to complete multiple tasks simultaneously.
  • Proven ability to work with highly confidential information and possesses conflict management skills.
  • Demonstrates ability of basic computer skills (Microsoft Office), PC and/or Mac experience.
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
  • Able to communicate with clients and employees in a professional, friendly, and diplomatic manner.
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