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Fulfillment Team Member
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Mobile/In-Store Repair - Pittsburgh, PA, United States - Asurion
Description
Posting Title:
Mobile/In-Store Repair & Sales Technician
Job Title:
UBIF Flex Tech (UBF1051) Our Flex Tech role has a big-time impact Our technicians conveniently repair mobile devices & electronics wherever our customers are (their shop, home, or workplace).
If you enjoy helping people repair and get to know their tech devices, this role is for you.You will spend time working in the store repairing devices, selling home+ and accessories, and driving to customer locations in a company-provided van to repair their electronic devices and sell home+ while delivering our award-winning personalized customer experience.
uBreakiFix by Asurion stores are popping up across the country. We are looking for roving retail technicians to support all locations within a district, based on business needs. This is a great opportunity for people of all skill levels to join our team.Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Starting Pay - $18.00 per hour + uncapped sales & repair incentive potential Average incentive potential of $480/month & Top incentive potential of $1,950/month, based on performance As a Flex Tech, you will perform the activities listed below while working in a retail store and a company-provided vehicle ; Resolve customer issues by troubleshooting and repairing their electronic devicesExpand your knowledge of uBreakiFix & Asurion culture and products and culture
Deliver world-class customer service
Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction both in the store and while in the van servicing the customer
Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers in accordance with Asurion's Core Values
Demonstrate Asurion's Core Values in all interactions
Be responsible for inventory management Here's what you'll bring to the team: A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
Must have a valid driver's license and an acceptable driving record
One year of customer service/retail sales experience preferred
A willingness to learn and leverage sales resources provided by Asurion
Reliable and flexible when it comes to dealing with difficult situations
The ability to quickly adapt in an ever-changing environment
Motivated to meet and exceed evolving key performance objectives
Ability to work a flexible retail schedule
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office Get to know us:
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
