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    Patient Care Supervisor - Nicholasville, Kentucky, United States - Hanger, Inc.

    Hanger, Inc.
    Hanger, Inc. Nicholasville, Kentucky, United States

    1 week ago

    Default job background
    Permanent Upper Management / Consulting
    Description

    Why Us?:
    With a mantra of Empowering Human Potential, Hanger, Inc.

    is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.

    Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.

    Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.

    With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

    Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.


    Could This Be For You?:
    Leads the administrative staff in one or more clinics.

    Manages day-to-day administrative work ensuring all our patients, their families, care takers, and referrals to Hanger Clinic feel welcome and part of the Hanger family during their time with us, and clinicians are supported.

    Monitors documentation, patient outcomes, and NPS, enforces compliance, and ensures proper workflow is followed.


    Your Impact:
    Monitor day-to-day documentation and compliance.

    Enforce compliance with internal SOX controls and HIPAA Privacy Rules to ensure the privacy and security of protected health information

    Review clinical documentation to ensure the payer needs are met

    Communicate payer updates, issues, or potential issue to the Operations Manager in timely manner

    Build, lead, and retain a high performing administrative staff

    Fill staff vacancies in a timely manner with high quality Patient Care Coordinators (PCCs) by partnering with Talent Acquisition

    Ensure each team member receives training, coaching, development, regular performance feedback, and deliver annual individual performance reviews

    Create an engaging environment where PCCs thrive and patients receive the highest quality experience

    Drive effective use of front office systems, technology and introduction of new tools that improve work processes

    Monitors and ensures HC360 workflow is followed, and report issues to Operations Manager

    Ensure PCCs provide outstanding patient experience

    Ensure Superior Patient Outcomes and Experiences

    Monitor and review all quality assurance programs

    Confirm PCCs and clinicians collect and transmit patient outcomes data to the outcomes team, and PCCs can communicate the purpose of outcomes to patients

    Monitor Net Promotor Score (NPS) weekly/monthly/yearly reports and align workflow with empathy strategy

    Monitor efficient closing time of NPS Detractors and positive resolutions

    Monitor the NPS detractors with negative resolutions, identify trends, and create and implement action plans that address needs

    Engage the administrative staff in creatively communicating patient feedback, and creating action plans that address patient feedback

    Perform other projects or duties as required.

    Manage special projects as requested by the Operations Manager

    Participate in inventory process


    Minimum Qualifications:
    Minimum

    High school diploma or GED

    2 years of experience hiring, supervising, training, and coaching others

    2 years administrative and/or customer/patient service

    A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

    Preferred

    Associate degree in healthcare management or related field

    Supervising/managing experience in a multi-site environment


    Additional Success Factors:
    Strong verbal and written communication skills

    Strong interpersonal skills and highly collaborative style

    Knowledge of patient care management

    Expertise in selecting, managing, coaching, and developing staff

    Demonstrated record of addressing customer/patient/employee issues

    Proficiency in Windows based office technologies (ex. Word, Excel)

    Resourceful and flexible problem solver

    Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

    Keep the patient at the center of everything that you do, building lifelong trust.

    Foster open collaboration and constructive dialogue with everyone around you.

    Continuously innovate new solutions, influencing and responding to change.

    Focus on superior outcomes, and calibrate work processes for outstanding results.


    Our Investment in You:
    Competitive Compensation Packages

    8 Paid National Holidays & 4 additional Floating Holidays

    PTO that includes Vacation and Sick time

    Medical, Dental, and Vision Benefits

    401k Savings and Retirement Plan

    Paid Parental Bonding Leave for New Parents

    Flexible Work Schedules and Part-time Opportunities

    Generous Employee Referral Bonus Program

    Mentorship Programs- Mentor and Mentee

    Student Loan Repayment Assistance by Location

    Relocation Assistance

    Regional & National traveling CPO/CO/CP opportunities

    Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

    Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.

    All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

    The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

    Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

    #ERF-HPO
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