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El Paso

    Support Services Specialist II - El Paso, United States - City of El Paso, TX

    City of El Paso, TX
    City of El Paso, TX El Paso, United States

    3 weeks ago

    Default job background
    Description

    Salary :
    $50, $78,270.00 AnnuallyLocation : Various Locations within the City of El Paso, TX

    Job Type:
    Unclassified

    Job Number:
    U Department: Client Services
    Opening Date: 03/28/2024

    Closing Date:
    Continuous


    FLSA:

    ExemptRequirementsMOS Code:
    Navy)

    Education and Experience:
    An Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks

    Licenses and Certificates:
    A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment

    Special Requirements:

    Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months from hire and maintain CJIS eligibility.

    CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment:

    Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

    General PurposeUnder general supervision, provide primary client support in a networked personal computer environment. Typical DutiesInstall, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance.


    Involves:
    Configure personal computers with standard office applications and install them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems. Recommend and implement corrective hardware solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.
    Perform related duties as assigned.


    Involves:
    Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects. General InformationFor complete job specification, click here.


    Note:
    This is an unclassified contract position


    Note:
    Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received


    Note:
    This is a new advertisement for Support Services Specialist II. You must apply if you are still interested in this position


    Note:

    Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University of Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.

    A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

    To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history.

    We do not use any information on your resume to review if you meet the minimum qualifications for this position.

    Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

    Determined by agreement01 Do you have an Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field? Yes No 02 Do you have a minimum of two (2) years of computer hardware and software support experience with local area networks? Yes No 03 Do you have a valid USA driver's license? If so, what type of driver's license do you have? Texas Class A
    • CDL or equivalent from another state.
    Texas Class B
    • CDL or equivalent from another state.
    Texas Class C or equivalent from another state. No, I do not have a valid driver's license.

    04 Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions.

    Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

    I acknowledge I have read and understand the above information. Required Question
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