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Hilton Hotels & Resorts Indianapolis, United States· . As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would Guest Service, Agent, Suite, G ...
Overnight Laundry-Guest Service Agent - Indianapolis, United States - Arbor Lodging Management
Description
** Overnight Laundry-Guest Service Agent**
**Job Category****:** Front Desk **Requisition Number****:** OVERN001679 Showing 1 location **Job Details**
**Description**
Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.
We are currently seeking an
**Overnight Laundry-Guest Service Agent**
**Duties & Responsibilities**
Wash, Dry and Fold Laundry
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
Prints up and files reservations for the next business day.
Ability to function as a front desk agent to perform check-ins and check-outs as well as wake-up calls.
Summarizes results of operations for management.
Prepare End of Day procedure.
Balance the days charges, making corrections as necessary.
Run end of day process in designated location systems
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
**The Successful Overnight Laundry-Guest Service Candidate**
Understands basic principles of auditing, balancing, and closing out accounts.
Knows how to operate front office equipment.
High school graduate or equivalent.
Minimum one (1) year of hotel front desk experience preferred but not required
Experience handling cash, accounting procedures, and general administrative tasks.
Excellent customer service skills
Ability to lift 50 lbs and sit, stand, or walk for extended periods of time
The Benefits of Arbor Lodging
Competitive salaries
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:
***Do the Right Thing*** - Operate and act with integrity in all you do even when it is not convenient.
***Lead with Heart*** - Be kind, passionate and hospitable.
***Be Accountable*** - Take ownership and deliver results.
***Aim Higher*** - Go above and beyond to exceed expectations and pursue thoughtful change.
***Celebrate Differences*** - Embrace diversity; respect individual opinions and ideas.
**We look forward to speaking with you Apply today**
*Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.*
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**Education**
**Experience**
**Licenses & Certifications**
