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Marquand

    Customer Service Agent - Indianapolis, United States - Naztec Staffing

    Naztec Staffing
    Naztec Staffing Indianapolis, United States

    3 weeks ago

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    Description

    Job Description
    Our clients, leaders in freight and distribution, are looking for looking for a motivated and dedicated Customer Service Agent, and have asked for our help to recruit in the area of Indianapolis, Indiana

    EXPERIENCE:


    • 2years basic Customer Service experience and or 2years of industry experience.
    ESSENTIAL FUNCTIONS:


    • Answering of phones professionally and timely.
    • Answering and responding to email requests timely.
    • Turn quotes around within 30 minutes.
    • Distribute customer/agent/station requests for follow up when needed.
    • Accurately complete entry of pickup/quote information.
    • Ensure routing/dispatch is aware of any special instructions/cutoffs.
    • Tracking and tracing of shipments.
    • Communicating to customers and sales regarding issues.
    • Research of shipments for Corporate requests/reports.
    • Research of shipments for Accounting requests/reports.
    • Understanding TSA regulations.
    • Support other departments when needed (routing, dispatch, inbound).
    • Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
    • Completion of specific assigned duties/accounts.
    • Able to work overtime and weekend on call rotations.
    • Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
    • Other duties assigned deemed necessary by the Customer Service Supervisor.

    Requirements

    • Must be able to type accurately at least 35 WPM.
    • Intermediate level Excel and Word.
    • Excellent written and verbal skills.
    • Ability to manage deadlines.
    EDUCATION:


    • High School Diploma or equivalent.
    • Certifications, if applicable.
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