Customer Service Representative - Marietta, United States - Ed Voyles Automotive Group

Ed Voyles Automotive Group Marietta, United States

2 weeks ago

Description

Job Description

Ed Voyles Collision Center is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our Customer Service Relations team, you will play a crucial role in ensuring exceptional customer experiences.

Position: Customer Service Representative
Location: Marietta, GA
Type: Full-time

Responsibilities:

Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat.
Issue Resolution: Effectively address customer inquiries, concerns, and resolve issues to ensure customer satisfaction.
Product Knowledge: Develop a deep understanding of our products and services to accurately assist customers.
Order Processing: Handle order entries, tracking, and processing in a timely and accurate manner.
Communication: Maintain clear and professional communication with customers, colleagues, and other departments.
Documentation: Accurately document customer interactions and transactions in the CRM system.
Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement.

Requirements:

Excellent Communication Skills: Strong verbal and written communication skills.
Customer-Focused: Passion for providing exceptional customer service and building positive relationships.
Problem-Solving: Ability to analyze and solve customer issues efficiently.
Team Player: Collaborate with team members to achieve collective goals.
Multitasking: Handle multiple tasks and prioritize effectively in a fast-paced environment.
Adaptability: Ability to adapt to changing processes and procedures.

Qualifications:

High School Diploma/GED; Bachelor's degree is a plus.
Previous customer service experience is preferred.
Familiarity with CRM software is advantageous.
Proficient in MS Office applications.

Benefits:

Competitive pay
Health, dental, and vision insurance
401(k) plan
Paid time off
Professional development opportunities

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply. Join our team and be a part of a company that values its employees and is dedicated to customer satisfaction.

Voyles Automotive is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

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