Patient Service Representative Lead - Round Rock-Georgetown - Urology Austin

    Urology Austin
    Urology Austin Round Rock-Georgetown

    15 hours ago

    $45,000 - $70,000 (USD) per year *
    Description

    Patient Service Representative (PSR) Lead

    The Patient Service Representative (PSR) Lead plays a key role in supporting the front desk team by coordinating daily workflows, maintaining process standards, and serving as the first point of escalation for routine operational issues. This is a peer leadership position that helps drive front-desk efficiency, accuracy, and patient experience without formal supervisory authority. By promoting consistency in appointment prep, insurance entry, patient documentation, and scanning, the PSR Lead ensures smooth clinic operations across the non-clinical team. The PSR Lead also supports onboarding, quality checks, and training refreshers for existing PSRs, in close partnership with the Site Manager.

    This position is expected to function as a working lead, participating in check-in and check-out responsibilities while managing tools, coverage coordination, and ongoing improvement efforts.

    Qualifications

    • Minimum two years of experience as a PSR, with strong performance and reliability.
    • Demonstrated understanding of Urology Austin front office protocols and EHR systems.
    • Proficient in insurance verification, payment collection, and documentation practices.
    • Excellent verbal and written communication skills.
    • Strong organizational and problem-solving abilities.
    • Proficient in Microsoft Outlook, Word, and Excel.

    Essential Job Duties

    • Provide peer leadership and real-time workflow support to front desk team members during clinic hours.
    • Coordinate daily task distribution (check-in, scanning, phones, prep) and adjust as needed based on staffing and patient flow.
    • Ensure front desk SOPs and protocols are consistently followed, especially for appointment preparation, patient collections, and scanning accuracy. Assist with the implementation of new SOPS.
    • Maintain a shared daily checklist or task tracker for team coverage, escalation items, and prep responsibilities.
    • Monitor next-day appointment readiness and help ensure all front desk prep is completed by end-of-day.
    • Serve as the first point of contact for front desk workflow questions and process clarification.
    • Identify gaps or inconsistencies in workflow execution and partner with Site Manager to implement corrections or peer refreshers.
    • Perform quality spot checks on tasks like payment entry, document scanning, and demographic accuracy and report trends to leadership.
    • Participate in patient-facing tasks including check-in, check-out, and phone coverage as needed to support clinic flow.
    • Maintain and update reference materials and front-desk tools (training guides, cheat sheets, coverage calendars).
    • Assist with onboarding and peer training of new hires, focusing on Urology Austin standards and real-time reinforcement of expectations.
    • Coordinate PTO coverage and support seamless transitions during staff absences using shared resources.
    • Escalate system, process, or personnel concerns to the Site Manager when appropriate, offering context and potential resolutions.
    • Maintain batch reconciliations.
    • Additional duties as assigned.

    Physical Demands and Work Environment:

    The physical and environmental conditions described here represent those commonly encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

    • Physical Demands: Regularly required to sit, type, talk, and hear. Occasional walking, reaching, and lifting or moving objects up to 20 pounds. Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.

    Work Environment: Primarily a clinic office setting with moderate noise. Frequent interaction with staff and patients. Minimal exposure to communicable diseases. May experience periods of stress when dealing with time-sensitive tasks or sensitive situations

    * This salary range is an estimation made by beBee
  • Work in company

    Patient Service Representative Lead

    Only for registered members

    · Position SummaryThe Patient Service Representative (PSR) Lead plays a key role in supporting the front desk team by coordinating daily workflows, maintaining process standards, and serving as the first point of escalation for routine operational issues. This is a peer leadersh ...

    Round Rock $45,000 - $70,000 (USD) per year Full time

    5 days ago

  • Work in company

    Patient Service Representative Lead

    Only for registered members

    Position Summary The Patient Service Representative (PSR) Lead plays a key role in supporting the front desk team by coordinating daily workflows, maintaining process standards, and serving as the first point of escalation for routine operational issues. This is a peer leader ...

    Round Rock $45,000 - $70,000 (USD) per year

    3 days ago

  • Work in company

    Patient Service Representative Lead

    Only for registered members

    Position Summary · The Patient Service Representative (PSR) Lead plays a key role in supporting the front desk team by coordinating daily workflows, maintaining process standards, and serving as the first point of escalation for routine operational issues. This is a peer leadersh ...

    Round Rock, TX $45,000 - $70,000 (USD) per year

    5 days ago

  • Work in company

    Patient Service Representative Lead

    Only for registered members

    Position Summary · The Patient Service Representative (PSR) Lead plays a key role in supporting the front desk team by coordinating daily workflows, maintaining process standards, and serving as the first point of escalation for routine operational issues. This is a peer leadersh ...

    Round Rock-Georgetown $45,000 - $70,000 (USD) per year

    15 hours ago

  • Work in company

    Lead Sales Representative

    Only for registered members

    · Benefits/PerksA competitive salary plus bonuses · Flexible Schedules · Casual Dress-code  · Fun, wellness-focused work environment  · Company Overview · Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Ou ...

    Austin, TX $55,000 - $110,000 (USD) per year

    18 hours ago

  • Work in company

    Lead Customer Service Representative

    Only for registered members

    Store : S Interstate Hwy 35, Austin, Texas 78747Shift Availability · Days & Evenings & OvernightTime Type · Full timeLead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-p ...

    Austin $60,000 - $95,000 (USD) per year Full time

    1 week ago

  • Work in company

    Lead Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · As a Lead Customer Service Representative, You Will Enjoy · Medical,You will greet custom ...

    Austin

    1 month ago

  • Work in company

    Lead Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Greet customers, run the register, cashier, make purchase suggestions and sometimes work ...

    Austin Part time

    1 month ago

  • Work in company

    Lead Generation Sales Representative

    Only for registered members

    This Position Is IN PERSON at our Austin location. As a Door-to-Door Canvasser, you'll be out in the community, starting real conversations with homeowners, · and opening the door for bigger opportunities. · Average Canvassers earn an additional $1,500 - $3,000 monthly in bonus · ...

    Austin, TX

    1 month ago

  • Work in company

    Technical Support Representative Team Lead

    Only for registered members

    As a Team Lead, Technical Support Representative IV, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. · ...

    Austin

    1 month ago

  • Work in company

    Technical Support Representative Team Lead

    Only for registered members

    The candidate should have the ability to delegate tasks smartly but they must know that they have to perform some technical tasks themselves. · ...

    Austin, TX

    1 month ago

  • Work in company

    Technical Support Representative Team Lead

    Only for registered members

    We are looking for a responsible Technical Support Representative Team Lead to lead and manage an assigned team in our fast-paced communication center. The ideal candidate should have strong leadership skills with the ability to motivate and inspire a team. · ...

    Austin

    1 month ago

  • Work in company

    Team Lead, Customer Development Representative

    Only for registered members

    CrowdStrike protege a las personas, procesos y tecnologías que impulsan organizaciones modernas. Estamos aquí para parar brechas e hemos redefinido la seguridad moderna con el mundo más avanzado AI-native plataforma. · Consistently exceed personal quota and attainment goals · Ma ...

    Austin

    1 month ago

  • Work in company

    Team Lead, Customer Development Representative

    Only for registered members

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, · We cultivate a culture that gives every CrowdStriker both the flexibility and ...

    Austin $23 - $34 (USD) Full time

    1 month ago

  • Work in company

    Team Lead, Customer Development Representative

    Only for registered members

    We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. · ...

    Austin $23 - $34 (USD)

    1 month ago

  • Work in company

    Team Lead, Sales Development Representative

    Only for registered members

    We're looking for an experienced Sales Development Representative Team Lead to join our team at CrowdStrike. · Consistently exceed personal quota and attainment goals · Maintain superior daily KPI performance as team benchmark · ...

    Austin Full time

    3 weeks ago

  • Work in company

    Team Lead, Sales Development Representative

    Only for registered members

    As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. · CrowdStrike is proud to be an equal opportunity employer. · ...

    Austin

    3 weeks ago

  • Work in company

    Team Lead, Customer Development Representative

    Only for registered members

    CrowdStrike protects people processes and technologies that drive modern organizations since 2011 our mission hasn't changed we re here to stop breaches and we ve redefined modern security with the world s most advanced AI native platform. · ...

    Austin Full time

    1 month ago

  • Work in company

    Team Lead, Customer Development Representative

    Only for registered members

    We're looking for a Team Lead to join our Customer Development team. You will be responsible for leading a team of SDRs/CDRs and driving personal quota and team success through coaching, operations, and accountability. · Consistently exceed personal quota and attainment goals · M ...

    Austin, TX

    1 month ago

  • Work in company

    Team Lead – Technical Support Representative IV

    Only for registered members

    We're looking for a Technical Support Team Lead to support a fast-paced communication center and guide a team of support representatives. · What You'll Do · Lead and support a team of Technical Support Representatives · Perform skills gap analysis for individuals and the team · ...

    Austin

    3 weeks ago

  • Work in company

    Inside Sales Representative, Martindale Avvo Leads

    Only for registered members

    We are searching for a proactive Inside Sales Representative to join our team You will manage sales cycle—from prospecting closing new business. · Consult potential clients qualify them for The Direct Leads Service product. · Source and engage key decision-makers calls emails vid ...

    Austin

    1 month ago

Jobs
>
Patient services representative lead
>
Jobs for Patient services representative lead in Round Rock