Dispensary General Manager - Chicago, United States - Justice Cannabis Co.
3 weeks ago
Description
Summary
The Dispensary Manager is responsible for leading their assigned dispensary, ensuring an exceptional customer experience, maintaining a highly engaged and positive team culture, and meeting company defined revenue targets.
Essential Functions and Responsibilities
People Management Responsibilities
- Responsible for interviewing, hiring, onboarding, training, and managing dispensary staff for all assigned locations
- Oversees dispensary work schedules to ensure adequate staffing to meet customer volume and demand
- Manages employee timekeeping to ensure accurate pay (troubleshoots any pay issues in collaboration with payroll and HR staff)
- Leads by example in performing transactions, meeting sales goals and creating an exceptional customer experience
- Ensures ongoing team training and development for assigned team members
- Ensures all staff activities are conducted in accordance with company policies, practices, and procedures
- Manages KPI achievement for dispensary staff and, ensures performance reviews and improvement plans are executed and retained in employee records
- Conducts regular meetings with assigned employees to assess KPI, goal, and task performance, and identify developmental opportunities
- Collaborates with Retail Trainer and Supply Chain Manager to ensure ongoing staff training on products, product usage methods, properties of cannabis, cannabinoids, and terpenes
- Utilizes reward and recognition programs to recognize exceptional employee performance
- Addresses HR matters and employee relations issues swiftly and strategically with the HR Team
- Promotes effective communication amongst all assigned teams and ensures national leadership is briefed on key employee issues impacting operations.
- Regularly monitors P&L and strategizes on the achievement of outlined KPI's including but not limited to sales, customer service, inventory levels, payroll cost, profitability, and EBITA.
- Implements operational procedures in compliance with applicable state regulations; and ensures legislative and procedural changes relating to the sales and distribution of cannabis are clearly communicated and trained to dispensary staff
- Maintains knowledge on all aspects of the medical and adultus cannabis industry to ensure customers are benefitting from up to date and effective cannabis practices
- Partners with marketing to deliver effective customer communication that is tailored to specific initiatives and market demographics
- Continually identifies and implements business process improvements in partnership with other Team members
- Performs other related duties as assigned
- Collaborates with Finance and Accounting to manage vendor payments including submission and approval
- Submits timely invoices and approvals in the Stampli system
- Manages till for each POS location, coordinates with Accounting on cash requirements for store operations
- Responsible for accurate and efficient inventory tracking
- Ensures adherence to inventory related SOPs in order to promote reporting consistency, mitigate loss, and remain compliant with applicable regulations
- Oversees Supply Chain Manager to ensure adequate stock levels, proper product assortment, and consistent replenishment
- Supports the Supply Chain Manager in maintaining Vendor Relations to establish promotional
Cash Management Responsibilities
- Ensures cash in store is regularly counted, crosschecked, and balanced
- Collaborates with accounting and finance to ensure adequate cash and change is onhand to facilitate sales and transactions
- Implements streamlined cash tracking and handling procedures to mitigate loss
- Promptly investigates cash variances and determines cause for any overage/shortage
- Holds team accountable for consistent and accurate cash handling practices
- Collaborates with Compliance to meet state reporting requirements (sales, inventory and quarterly reports)
- Maintains up to date knowledge on state regulations and ensures all team members are properly trained on changes or additions to policy
- Ensures all staff members complete required compliance training; and, maintain state credentials
- Responsible for ensuring all team members comply with safety and security standards
- Partners with security team to proactively recognize risk and develop mitigation plans
- Collaborates with the State Security Manager to define policies, practices, and procedures
Qualifications:
Education
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