Customer Service Representative - Middlebury, United States - Hawkins Water Tech, Inc.

Description

_
Hawkins Water Tech_ is seeking a full-time
Customer Service Representative to work in partnership with the Office Manager and customer service team to create an environment that provides an exceptional customer experience, resulting in loyal customers and successful business outcomes for the Hawkins Team.

Daily responsibilities include frequent interaction with customers both over the phone and in person and other administrative duties as needed.

• Provide customer support by answering phones and care for walk in customers
• Invoicing and route delivery processing
• Set up new customer accounts in the system
• Provide support to the field sales team
• Support service manager with customer and service tech schedules
• Participates in training opportunities to enhance personal development
• Complies with all operational policies and procedures of Hawkins Water Tech including an unwavering commitment to ethical business practices

• Excellent verbal and written communication skills
• Unwavering interpersonal skills
• Ability to adapt and demonstrate flexibility in a fastpaced team environment
• Proficient with MS office products
• Customer focus and team orientated player
• Strong organizational skills and ability to multitask while maintaining composure, compassion and integrity
• Proficiency in Microsoft products, including Word, Excel and Outlook
• High school diploma or equivalent
• Prior customer service experience strongly desired
• Complete honesty and the highest level of integrity is an absolute requirement

• 401(k) retirement plan with employer matching
• Paid holidays
• Paid time off
• Discretionary profitsharing program
• Health insurance

• Hawkins Water Tech_, headquartered in Middlebury, IN with a second location in Elkhart, IN, is a wellestablished, fullservice, water treatment company providing clean, high quality water to customers in Indiana and Michigan. Since 1967, Hawkins Water Tech has been serving residential, commercial and industrial customers with a commitment to excellence. Providing a wide range of services and products to improve water quality, Hawkins Water Tech offers whole house filtration for homeowners and customized solutions for businesses. As a familyowned business, Hawkins Water Tech is involved in the local communities it serves and dedicated to providing its team members with this same familyoriented, supportive approach.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

• Monday to Friday

• High school or equivalent (required)

• Customer service: 1 year (required)