Peer Navigator, Street Medicine - Garden Grove, United States - Healthcare in Action, Inc

Healthcare in Action, Inc

Verified Company

Garden Grove, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in the
Garden Grove, CA area**.

Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences.

The Navigation Center provides interim supportive housing along with a wide range of intensive services to individuals experiencing homelessness. The services provided include medical, dental, mental health care. substance use treatment, and access to specialists who work with clients toward self-sufficiency.

This state-of-the-art facility has a capacity for 270 people, and San Mateo County predicts that it will serve as an exemplary model to other counties in California.

Responsibilities include:

Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance.
Link members to local, county and state services/resources. Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
Provide accompaniment and support to patients for their medical/dental/other appointments.
Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
Introduce tools to promote selfmanagement & selfefficacy. Complete all required organization and health plan specific documentation in a timely fashion.

Some examples include and are not limited to the following:

enter all patient touch points and encounter notes in HIA's electronic health records system, member health risk, and update members' Plan of Care after every street medicine encounter.

Document all required information in the care management system during phone calls with members.

Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.

Schedule encounters based on member's acuity level using the Healthcare in Action electronic health record system.
Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
Actively support the achievement of HIA's Vision and Goals and particularly housing placement for unsheltered members.
This position is a patientfacing role.
Employees may be eligible for differential pay.
Other duties as assigned.

Qualifications and experience:

G.E.D./High School, required plus 3+ years of work experience as defined below.
Bachelor's degree preferred plus 12 years of work experience as defined below.
Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
Ability to work in a dynamic, outdoors environment.
Ability to work independently as well as part of a team.
Ability to organize effectively.
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating one's own relevant personal experiences.
Excellent oral communication skills, as well as strong interpersonal skills.
Maintenance of reliable transportation
Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
HMIS/ Coordinated Entry System, preferred.
Travel 50% or more
Must have a valid driver's license, clean driving record, automobile insurance, reliable transportation, and clean driving record.

Tuberculosis Screening Policy
To ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis