Scheduling Coordinator - Philadelphia, United States - Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area

Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Always Best Care Scheduling Coordinator is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints.

The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

The Scheduler will be required to attend training on an as needed basis.

The Scheduling Coordinator will work
Friday thru Tuesday from 10:00a to 6:30p.

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills request by clarifying desired information; completing transactions; forwarding request
Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and nonskilled agencies
Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
Notify supervisor of ongoing problems
Performs other related duties assigned

Required Education/ Experience

High School Diploma or GED equivalent required
Strong customer service skills & 2+ years of previous customer service experience (_i.e. scheduling, taking inbound calls and making outbound calls_)
2+ years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data entry skills
Excellent computer skills and proficiency in Microsoft Office suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under mínimal supervision