Program Manager, Family Strengthening - Washington, United States - Edgewood Brookland Family Support Collaborative

Description

Position Purpose

The Program Manager manages staff that provide family strengthening and support services to identified families and their children in order to promote safety, well-being and a healthy interdependence within the community.

This position utilizes a strengths-based perspective to manage and coordinate programs and services and support staff around execution of such in the home, school, and community in order to meet identified needs.

S/he is responsible for supervising Family Support Workers and Program Coordinators to ensure utilization of best practice approaches, adherence to applicable policies and procedures, and professional development.

All activities are conducted in accordance with the organization's established policies and procedures, contract requirements, legal requirements, and best practice standards.

Specific


Responsibilities:


Program Management and Coordination:
(i) Manages and coordinates innovative approaches to service delivery and neighborhood-based work to capture E/BFSC's vision; (ii) manages external and internal systems and makes necessary changes based on suitability; (iii) participates in administrative planning meetings to report on the status of programs, ensure compliance with applicable standards, makes recommendations for and assumes a lead role in the development and implementation of new initiatives; (iv) reviews and interprets existing policy, assists with the development and/or modification of policy, and ensures work is performed in the best interest of the clients and E/BFSC; (v) establishes and maintains interactive relationships with pertinent program funders and designated staff at partner organizations; supports the oversight and management of the program budget and ensures funds are being expended through the year in accordance with the needs of the program; apprises E/BFSC and partner agencies of community needs and service gaps, makes recommendations for implementation of programs and services to address identified needs and gaps, and assists with development, coordination, and implementation of identified programs and services; supports direct service staff around identification of existing traditional and non-traditional community resources and ways in which to create and/or strengthen support networks; ensures staff are aware of and disseminate information about programs and available resources to families and the community. (25%)

Partner and Resource Development:
(i) Participates routinely in meetings with the larger community, pertinent program funders and designated staff at partner organizations, to address common issues and concerns and assist in the development of neighborhood-based service delivery systems; (ii) serves as a liaison with public and private agency administration as it relates to day-to-day program operations and integrates the work of the special programs team and other partners; (iii) serves as a public representative of E/BFSC in citywide and community meetings and events; (iv) identifies and cultivates relationships with educational institutions, businesses, churches, civic and social service agencies to identify appropriate referral resources and integrate E/BFSC into the target community; conducts outreach efforts with key stakeholders with the goal of building relationships with traditional and non-traditional resources to build the capacity of the collaborative and other partner agencies to further the mission of the collaborative. (5%)

Program Compliance:
(i) Manages programs in compliance with contract requirements and local and federal guidelines; (ii) monitors external and internal systems to track statistical program data and case information for consistency and compliance; (iii) reviews weekly data reports and supports staff in making necessary adjustments to ensure compliance with practice standards; (iv) provides program information for audits, quarterly reviews, new initiatives, proposals and RFPs; (v) prepares reports, as necessary, for assigned programs in compliance with contracts and guidelines; (vi) monitors spending as defined by the approved budget to ensure program maintains fiscal goals; (vii) develops, manages, and monitors internal systems to ensure appropriate service provision; (viii) monitors current systems (i.e. intake, staff training and orientation) and makes necessary changes based on their suitability. (10%)

Staff Supervision:
(i) Provides administrative and clinical supervision to direct services staff to increase capacity to effectively manage workloads and promote personal and professional development; (ii) monitors work schedules to ensure necessary staffing levels and adherence to FLSA guidelines; (iii) Maintains accountability for assigned staff and personnel requirements including adherence to policies and procedures; (iv) monitors performance and initiates disciplinary action, as needed ; (v) conducts performance evaluations within required time frames, p