Concierge- Customer Support - Vestal, United States - Greenlight Networks

Greenlight Networks

Verified Company

Vestal, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers.

This individual will be our customers' liaison for all aspects of the company's network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

Responding to inquiries from customers and installers and providing basic technical assistance and support.
Compile and maintain all necessary documentation on customer interactions.
Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
Perform other duties as assigned.
The ability to manage multiple tasks within a fastpaced environment.