Medical Records Assistant - Scarsdale, United States - Columbia University, Department of Radiology

Description

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees.

The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.

As a member of the medical records team, the Medical Records Assistant supports the maintenance and organization of patient records for the Department of Radiology, ensuring seamless care, patient support, and compliance.

The Medical Records Assistant is part of a team that delivers an exceptional patient experience through empathy, communication, inclusion, trust, safety, and service.

• Performs accurate and timely filing of patient records, including all paperwork related to a patient encounter (e.g., requisitions, questionnaires, etc.).
• Liaises with New York Presbyterian Hospital (NYP) file room to ensure timely sending and receipt of images. Proactively collaborates with NYP counterparts and supervisor to investigate and resolve any issues as they arise.
• Manages records in picture archiving and communication system (PACS) to ensure continuity of care: Retrieves and loads all prior exams to PACS daily to prepare for department radiology schedules. Loads outside exams to PACS as requested by referring physician offices for comparison with current studies. Merge exams in the PACS system as needed by the department.
• Digitizes images as requested, consistent with department guidelines.
• Works with outside courier service to send films via Fed Ex, RDS, and certified mail.
• Responds to and handles all legal requests.
• Requests files from storage.

• Greets patients and visitors using excellent customer service and verbal, nonverbal, and written communication skills grounded in a patientcentered approach. Applies strong interpersonal and empathy skills to help patients and visitors feel welcome, acknowledged, and engaged in the patient experience. Applies same interaction style when communicating with providers and other healthcare workers in the organization.
• Conducts preregistration, checkin, checkout, appointments, and other related tasks as requested by the physician in a timely and accurate manner.
• Ensures that all required paperwork is at desk and prepares patient packet; obtains reports or other documentation as required in jacket.
• Accurately indicates arrivals, noshows, reschedules, and physician cancellations in Epic.
• Obtains all required registration and intake information from patients. Initiates registration of new patients in Epic as needed.
• Verifies and/or updates any new insurance or other information in Epic. Verifies eligibility for services and explains insurance protocols to patients, as needed.
• Ensures that all referrals, authorizations, and precertifications for office visits and procedures have been obtained at time of checkin. Reviews precertifications and confirms that all studies are correctly precertified. Obtains precertifications from referring physician. Assists with obtaining prior authorizations and referrals for followup care as needed by insurance plan.
• Reviews patient's registration and insurance for accuracy. Contacts patients as needed to update missing information and prescreen patients.
• Informs patients of billing protocols. Collects all timeofservice and past due payments.
• Assists patients with enrolling in Connect and completing preregistration forms and questionnaires.
• Coordinates and schedules appointments and other specialty services/clinical testing as requested by the physician in a timely and accurate manner.
• Ensures that patients have appropriate instructions related to appointments and procedures, including pre

• Responds to inquiries in a timely manner and in accordance with department policy. Assists with coordination of care to other specialties and appointments.
• Functions as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.

• Contributes ideas for improving medical records workflows to supervisor and management.
• Contributes to daily quality assurance and quality control measures