- Respond to and resolve inbound client contacts on DRC products
- Manage unresolved incidents within required timelines
- Maintain performance levels in areas such as hold time, call lengths, volumes, quality, and overall satisfaction
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The Customer Service Support Specialist position serves as a first technical point of contact for DRC Clients.This position is responsible for providing professional, high-level customer service by delivering technical information/instruction, and resolving issues related to test ...
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Serves as primary point of direct administrative contact and liaison with other departments on specified issues; organizes meetings conferences special events as required. · ...
Maple Grove1 month ago
Customer Service Support Specialist - Maple Grove - Data Recognition Corporation
Description
DRC is a leading educational assessment and curriculum company. Our Customer Service Support Specialist role serves as the first point of contact for our clients.
This position requires delivering high-level customer service, resolving technical issues related to test administration, reports, client-specific testing policies, personal computers, and networks associated with DRC's applications.
Key Responsibilities
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Product Support Specialist
Only for registered members Maple Grove, MN
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Product Support Specialist
Only for registered members Maple Grove, MN
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Sales Support Specialist
Only for registered members Maple Grove, MN
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Application Support Specialist
Only for registered members Maple Grove, MN
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Product Support Specialist
Only for registered members Maple Grove
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Product Support Specialist
Only for registered members Maple Grove
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Sales Support Specialist
Only for registered members Maple Grove
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Customer Technical Support Specialist
Only for registered members Maple Grove, MN
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Subcontracts Functional Support Specialist
Only for registered members Maple Grove, MN
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IT Support Specialist
Only for registered members Brooklyn Park, MN
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Clinical Case Support Specialist
Only for registered members Maple Grove, MN
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Facilities & Planning Support Specialist
Only for registered members Maple Grove, MN
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Customer Service Support Specialist
Only for registered members Maple Grove, MN
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Project Support Specialist
Full time Only for registered members Maple Grove
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Tech Support Specialists
Only for registered members Maple Grove, MN
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Customer Technical Support Specialist
Only for registered members Maple Grove
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Customer Technical Support Specialist
Full time Only for registered members Maple Grove
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Customer Service Support Specialist
Only for registered members Maple Grove
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Customer Service Support Specialist
Full time Only for registered members Maple Grove
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Sr. IT Support Specialist
Only for registered members Plymouth
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Facilities & Planning Support Specialist
Only for registered members Maple Grove