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    Administrative Coordinator - Houston, United States - My Recruitment Career

    My Recruitment Career
    My Recruitment Career Houston, United States

    1 month ago

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    Description

    Administrative Coordinator - Generator Division

    Houston, Texas

    Office Based

    8am-5pm

    $35,000-$45,000

    Urgently Hiring - Immediate start date

    Our client are a firm specializing in deployment of mission critical infrastructure solutions for all market verticals. This role will be for the Power Generation Division of the company.

    They are seeking a dedicated, self-motivated Administrative Coordinator to perform the following duties.

    Customer Support Responsibilities

    • To interact professionally with our valued customers.
    • Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency.
    • Identify and address customer needs with a goal of total satisfaction.
    • Follow company guidelines and procedures for communications with minimal supervision.
    • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns and warranties.
    • Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing the opportunities to sell.
    • Maintain daily recordings and documentation of issues and resolutions in a database for sales and management team to review.

    Work orders to invoicing

    • Routine maintenance for each asset to ensure each required maintenance window is met

    and dispatching generator technicians to perform routine maintenance and emergency service

    quotes for customer review.

    • Work Order, once approved
    • inventory has been adjusted to production upon WO being created

    Required skills and qualifications

    • High school diploma or equivalent
    • Ideally experience in dispatch & customer service
    • Successful experience in corporate environment
    • Strong communication skills, including active listening and clear articulation.
    • Ability to solve problems, alleviate conflicts and escalate tactfully
    • Ability to multitask, manage time, and prioritize
    • Ability to work individually and as a team member
    • Strong knowledge of MS Office suite
    • Strong work ethic
    • Leadership skills
    • Knowledge of Oracle NetSuite a plus
    • Exceptional organization and time management skills
    • Ability to meet all assigned deadlines

    Benefits

    • $35,000-$45,000 base salary
    • 5% Annual Bonus (performance depending)
    • 4% 401K
    • Full medical and dental cover with additional family plan available
    • Training provided

    Please apply with a full resume and cover letter.

    You must have the right to work in the USA without sponsorship.

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