Itad Lead - Carol Stream, United States - Zones

Zones

Verified Company

Carol Stream, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices.

But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.

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Position Overview

Key Responsibilities
The requirements listed below are representative of, but not limited to, the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The
ITAD Lead primarily responsible for:

Directs work and Leads the ITAD team workers for all work stations
Performs job function in accordance to the Quality and Environmental Management System (QEMS)
Provides customer service to internal and external customers
Assists with creation of work instructions and their deployment
Ensure technical equipment and connections are functional and communicates issues
Works with other departments to facilitate and solve escalations and setting work priorities
Compiles data reporting and metrics per approved tools, AX, FTM, Etc as needed.
Tracks inquiries and ensures resolution
Works with various TSC departments to facilitate solutions to internal and client requests
Execute daily work instructions as per Manager and Supervisor directions
Works with ITAD team and client to meet SLA goals
Coordinates asset/inventory tracking and counting

EDUCATION/CERTIFICATION:

***Requires a high school diploma or its equivalent.

REQUIRED EXPERIENCE:

Proficient in typing and working on computer systems
Excellent communication and customer service skills
Ability to multi task
Has gained proficiency in multiple competencies relevant to the job.
Knowledgeable and has worked in warehouse environment
Works independently within established procedures associated with the specific job function.
Great organizational skills
Good interpersonal skills
Strong attention to detail
Typically requires 35 years of related experience.

#LI-TO1:

Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.

And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture.

If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.