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Peachtree City

    Manager - Product and Technical Services - Peachtree City, United States - Carrier Global Corporation

    Carrier Global Corporation
    Carrier Global Corporation Peachtree City, United States

    3 weeks ago

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    Description

    Country:
    United States of America


    Location:

    CAGAO:
    Carrier-Home Georgia Remote Location, Remote City, GA, 30303 USA

    Carrier


    is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.


    We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

    This is why we come to work every day. Join us and we can make a difference together.
    About this role
    Carrier HVAC Residential and Commercial Operations

    is looking


    for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical Service who troubleshoots customer issues and provides critical training to customers.

    This role will analyze and present data to management, ensure complex issues are escalated to the appropriate level, and advise less experienced team members on policies, procedures, and the interpretation of technical product information.

    Including to make significant changes to procedures to ensure Product Technical Service efficiency and effectiveness.

    The Manager – Product and Technical Services is an individual contributor, and the ideal candidate should be located somewhere in Eastern USA, this is a remote role with frequent traveling to customers' locations in this area.

    We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave.

    Plus, we'll support your growth with paid-for external training programs and courses.
    Key Responsibilities
    Contribute as the subject matter expert for multiple products and services in DLS/VRF
    Respond and handle complex calls with high-profile customers to ensure smooth and effective operations of products and services
    Handle complex customer matters and to ensure escalation to management if necessary
    Conduct training sessions, product demonstrations, and develop criteria for evaluating the effectiveness of training activities for DLS/VRF
    Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
    Obtain information from customers and internal technical resources i.e., engineering, regarding software and product requirements to prepare training programs for customers and team members
    Ensure implementation of training programs at customers
    Basic Qualifications
    High School / GED
    5 plus years of field experience in HVAC or building automation
    Up to 75% travel within the East Coast of the USA
    Preferred Qualifications
    Associate or Bachelor's degree
    i-Vu and Web CTRL experience
    Ductless & VRF (Variable Refrigerant Flow) Systems user interface controls experience
    Familiar with computer networks and hardware
    Problem-solver and solution orientation of complex problems
    Troubleshooter
    Adaptability
    Able to think outside the box
    Shows initiative
    Self-starter, driven to be successful and eager to grow
    Presentation skills
    English communication (verbal and written)

    RSRCAR
    #LI-remote
    Carrier is An Equal

    Opportunity/Affirmative

    Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


    Job Applicant's Privacy Notice:
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