- Direct and oversee technical services, providing guidance, mentorship, and direction to ensure the effective execution of departmental objectives and projects.
- Develop and implement comprehensive strategies for technical services that align with the company's overall goals and objectives, driving innovation, efficiency, and continuous improvement.
- Analyze complex technical challenges, identify root causes, and formulate practical solutions to optimize manufacturing processes, enhance product quality, and minimize downtime.
- Plan, execute, and monitor technical projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards while effectively managing resources and mitigating risks.
- Foster collaboration and maintain effective communication channels with various stakeholders, including engineering, production, quality assurance, senior management, and customers to facilitate the seamless integration of technical services with overall business operations.
- Attend customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge.
- Understand and prioritize customer needs and expectations, ensuring that technical services are aligned with customer requirements and delivering value-added solutions that exceed expectations.
- Stay abreast of industry trends, technological advancements, and regulatory requirements, proactively seeking opportunities for professional growth and applying acquired knowledge to enhance technical capabilities and processes.
- Ensure adherence to relevant industry regulations, standards, and compliance requirements, implementing measures to maintain a safe and compliant work environment while driving initiatives for sustainability and environmental stewardship.
- Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of technical services, conducting regular assessments and implementing corrective actions as necessary to optimize performance and achieve operational excellence.
- Develop and manage departmental budgets, allocating resources efficiently and effectively to support technical initiatives while maximizing cost-effectiveness and return on investment.
- Travels to support customers and sales as needed.
- Bachelors degree in mechanical engineering, materials science, or other relevant field, from an accredited college or university,
- Minimum of 5 years of direct operational experience in coated, tempered and/or insulated glass preferred.
- Experienced in a technical sales facing and application support role/environment.
- Must possess good technical report writing and presentation skills with a strong customer service, action-orientation required.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
- Must possess above average problem-solving skills.
- Proficiency in MS Office applications required.
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Technical Services Director - Alpharetta, United States - Trulite
Description
TECHNICAL SERVICES DIRECTOR
salary range: $90,000 - $130,000
Trulite is HIRINGWe are looking for Technical Services Director to be based out of our Corporate office. The Technical Services Director is responsible for providing technical services and support to customers, sales, operations and other stakeholders. Represents the company in technical issue resolution in and leads new product development projects.
Who You Are:
You possess the perfect blend of technical expertise, leadership skills, and strategic vision to oversee and enhance our technical services department. You have a proven track record of success in managing and implementing efficient processes, and driving innovation within a manufacturing environment. You are proven to be adept at problem-solving, resource allocation, and fostering collaboration across departments. Strong communication and interpersonal skills are essential, as this role involves liaising with various stakeholders, including executives, engineers, and clients. Additionally, a commitment to continuous improvement and staying abreast of industry trends is crucial for success in this position. If you thrive in a fast-paced, results-driven environment and have a passion for driving technical excellence, we encourage you to apply.
What You Will Be Doing:
Skills You Bring:
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured from a non-occupational event outside of work.
We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.
Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. #tlgacorp
