Senior Director, Global People Shared Services Transformation - Georgia, United States - Korn Ferry

Description

Senior Director, Global People Shared Services Transformation

Fully Remote (must reside in North America)

Job Summary:

Korn Ferry is partnering with an industry-leading tech company seeking a Senior Director, Global People Shared Services their People team.

The People Team enables us to unleash the full potential of 'One Team' and culture, which in turn enables it to deliver its business strategy and purpose.

The People Team is split into four verticals:

• Global People Partners
• Centers of Excellence (COEs)
• People Shared Services (PSS or HR Shared Services)
• People Strategy & Operations (PS&O)

This role will serve as both a strategy architect and hands-on operational leader reporting to the Chief People Officer. A core responsibility for the Senior Director will be to accelerate the People Shared Services transformation, including manager and employee self-service implementation and adoption. In particular, the incumbent will have proven experience with, and be responsible for, the development of a People Services transformation business case and implementation. Implementation of this business case will enable People Business Partners to focus on talent strategy and fact-based HR partnering. Near-term deliverables (i.e., within the first 90 days) include executive level communications of the Shared Services vision (i.e., multi-year cost savings and outsourcing opportunities, self-service automation opportunities, and adoption of HR chatbots or knowledgebase to provide employees with solutions to frequently asked HR questions). While the current state responsibilities for this role are noted below, this job requires the demonstrated ability to develop and actualize a transformational vision that generates a NEW way of working - one that yields standardization, simplification, value and ultimately an efficient and effective employee experience.

Responsible for:

• Team Inspiration and Leadership: Lead a team of HR shared services professionals across countries to deliver support to approximately 1,000 employees globally. In addition to immigration, HR systems and people analytics, the team is accountable for solving Tier 1 issues that are routine, as well as undefined and unique which require information gathering, analysis, investigation and follow-up with COEs and employees (Tier 2 and 3). The Senior Director will lead and inspire the team to partner effectively with IT, Finance, People Business Partners and COEs to ensure employee, customer and business needs are met in line with the core Values of One Team, Customer Centric and Global Mindset.
• Shared Services Design and Execution: Conduct comprehensive assessment of all HR administrative functions under existing model and accelerate the implementation of a global shared services function. Lead the end-to-end transition plan for new work into shared services, primarily through automation. Work that is within scope includes: employee HR and benefits questions, new hire onboarding, PEO account management, maternity, paternity, other types of leaves, workplace accommodations, managing benefits & severance administration, Payroll liaison, standard and custom HR/workforce reports and dashboards, compliance reporting, HR vendor billing, benefits reports, records management, employment verification, immigration and I-9 administration. Track performance metrics of the team, ensuring clear SLAs and OKRs that yield an effective and positive employee experience. Utilize metrics to demonstrate and communicate functional value.
• HR Technologies: Design and implement digital HR technology strategy, including simplification/integration of existing HR systems to meet the expectations of our clients. Execute system enhancements, including new functionality rollouts and modifications of existing functionality and coordinate and perform test documentation and post-implementation support. Develop and implement self-service solutions for managers and employees, such as online forms, knowledge-bases, and chatbots. Ensure that processes and procedures adhere to defined audit and internal controls, as well as labor law requirements. Work with other People Team members to identify opportunities to automate HR processes. Stay up-to-date on the latest HR technology trends.
• People Analytics: Develop and execute a strategy that enables People Partners and Business leaders to make data-driven decisions about talent. This includes designing and managing People Analytics projects, evaluating the effectiveness of HR programs/pilots, and identifying new opportunities for investment. Attract and engage a team that is capable of statistical techniques and/or predictive modeling to answer workforce-related questions. Collaborate with People Business Partners to design and execute dashboards with insights gathered at key moments in the employee lifecycle, periodic engagement measurement, and other non-survey sources. Scope and lead new research to explore unanswered questions or dispel myths about our workforce.
• Benefits Design & Implementation: Partner with the C-level, and other key stakeholders to develop, execute, and communicate key benefits programs, importantly, through the effective collaboration with our global benefits broker. This role does not require health and wellness benefits expertise, but it does require deep experience with vendor management and financial analysis in order to effectively oversee the design, funding, and administration of all annual benefits projects.
• Business Partnerships: Learn the business, industry, and culture. Establish, build, and leverage positive working relationships with business leaders, People Team peers, and other key stakeholders. Develop and implement a proactive communication plan for the function that directly supports and drives the strategic direction of the business and holistically delivers a positive employee experience. Manage relationships and projects with relevant external partners, consultants and vendors.
• Project/Financial Management: Lead additional projects as requested, including: labor market research; workforce planning; acquisition integrations; cost/benefit analysis; compliance reporting, etc. Proactively partner with the Finance department on budgeting and accrual of HR / Culture programs.

Skills & Qualifications:

• 15-20 years of global HR shared services experience required, with substantial expertise and proven record in functional transformation leadership and shaping the overall strategy of the function.
• Bachelor's degree or equivalent experience required in Business, Industrial/Organizational Psychology, Organizational Development, Business Analytics, Applied Mathematics, or a related field required; Master's degree preferred.
• Experience directing and controlling the activities of broad functional areas through several department managers within the function, including overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Recognized as an influential leader who builds momentum quickly to lift the performance and capability of existing teams and ways of working.
• Adept at interacting collaboratively with internal and external stakeholders, including executives, on extremely critical matters, including those that require business cases and negotiation.
• Strong mathematical, analytical, quantitative, and organizational skills.
• Experience with different HR enabling technologies required (Culture Amp, Bamboo HR, Jira, Asana experience a plus) along with experience using Excel and Google Suite.
• Proactive and results-oriented mindset, with a strong focus on achieving measurable outcomes and driving continuous improvement.
• Knowledgeable of HR and global benefits program design and administration.
• Must be able to demonstrate a high degree of tact, discretion and sound business judgment.
• Deemed to possess the potential, knowledge and experience to take on additional HR leadership responsibilities.

Elements:

• Strategic Thinking
• Collaboration & Influencing
• Goal Setting & Vision Execution
• Quality Focus
• Adaptability

The expected annual base salary range for this position is: $187,000 to $236,000 per year