Front Desk Receptionist/patient Care Coordinator - Chula Vista, United States - Performance Plus Physical Therapy

Description

Performance Plus Physical Therapy is seeking a Front Desk Receptionist/Patient Care Coordinator for our outpatient physical therapy clinic in Chula Vista, California.

This role offers an amazing opportunity to work within a collaborative and innovative work environment. We need a strong team player who is passionate and enthusiastic about helping people. You must work hard and be able to keep up in a fast-paced setting. We hire people that have a positive attitude and genuinely love what they do. Professional appearance and attire are important to our company's culture


Essential Duties & Responsibilities:
Ensure smooth flow of patients from check-in to check-out.
Ensure proper greeting and welcoming of patients to our clinic.
Responsible for collecting complete patient information and inputs it into the EMR system.
Ensure prompt answering of telephones with mínimal hold times.
Answers phone inquiries from patients/ potential patients with courtesy and promptness.
Works cooperatively with other team members to promote the goals of the organization as a whole.
Ensure appropriate scheduling of patients following office policies.
Works with Clinic Operations Manager on continuous improvement of customer service and operational efficiency.
Responsible for pulling and distribution of faxes.
Responsible for sorting mail and distributing.
Assist the Physical Therapists and Physical Therapy Aides as needed.
Accept projects and other assignments as directed by Clinic Operations Manager.


Preferred Skills/Experience:
Bilingual in Spanish and English is a requirement for this position.
One year of related experience in a medical office.
Basic computer knowledge with Outlook, Excel and Word.
Experience with EMR Systems.
Understanding of the operations of a medical office.
Experience and confidence with sales.
Understanding of all functions and features of phone system.
Knowledge of insurance company's referral requirements.
Strong written and verbal communication skills.
Ability to maintain confidentiality of medical records.
Ability to work with clinical staff and multiple providers.
Ability to relate to the public regardless of racial, ethnic and economic status.
Ability to work with high volume in stressful/busy environment.


Pay:
$ $22.00 per hour


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

Medical Terminology: 1 year (preferred)
Customer Service: 1 year (preferred)


Work Location:
In person