Deskside Technician I - Ontario, United States - Stefanini, Inc

Stefanini, Inc

Verified Company

Ontario, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Who we are

What will you do?

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience.
Experience with basic hardware printer support
Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Knowledge of multiple manufacturers and operating systems.
Excellent troubleshooting capability.
Ability to work in a team environment as well as independently.
Ability to communicate technical information technical audiences.
Excellent verbal and written communication skills.
Ability to complete assignments with no supervision.
Ability to search internally/externally for support information.
Customeroriented attitude.
Ability to travel locally and instate to support other sites, if applicable.
Valid driver's license and proof of auto insurance, if travel is required.
Attendance and schedule adherence are requirements of this position.
This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.