Live Transfer Agent - San Diego, United States - NextGen Leads

Description

Primary Responsibilities:

The primary purpose of this position is to establish a phone connection between live and interested "leads" (individuals looking for health insurance or other services) and "customers" (health insurance agents or other lead buyers).

Essential Job Duties:

• Receive incoming calls and make outbound calls using the provided dialer software
• Adhere to Quality Analytics and script requirements while conversing with leads
• When the requirements for a Live Transfer are met, transfer the call and bill the customer using NextGen's platform
• Maintain company standards during recorded calls in order to ensure high quality service
• Meet minimum performance quotas as defined by the LTA I position metrics

Essential Skills/Abilities:

• Ability to serve a constant stream of customers during assigned shift hours
• Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
• Ability to deal with people in an uplifting manner, good phone etiquette
• Outgoing, upbeat personality
• Ability to solve customer problems
• Ability to be a quick thinker, research and troubleshoot
• Ability to meet required goals and quotas
• Intermediate technical abilities including typing and computer & phone systems
• Ability to follow instructions and pay close attention to details
• Ability to work in a team environment
• Previous phone customer service experience preferred
• Ability to learn new technology quickly and efficiently
• Basic computer skills

Technical Abilities:

• Familiar with NGL technologies and the ability to use the functionality of such systems
• Typing 50 WPM
• Understanding basic CRM (Customer Relationship Management) software functionality.

Education Requirements:

• High School Diploma or GED Required

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continually required to sit
• Continually required to utilize hand and finger dexterity
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• Specific vision abilities required by this job include: Close vision, Peripheral vision; Depth perception, and the ability to adjust focus.
• The remote work environment is expected to be quiet and distractionfree, to the extent possible.

NOTE

EEOC STATEMENT

NextGen Leads provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Classification:

Full-time, Hourly


Compensation:

$18/hr + Commission