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    Customer Service Rep III - Houston, United States - Draeger Safety UK Ltd

    Draeger Safety UK Ltd
    Draeger Safety UK Ltd Houston, United States

    1 week ago

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    Description

    Customer Service Rep III

    Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment.

    Will perform the designated rental order transactions for ordering, invoicing, return of equipment and data logistics management functions as required by established procedures and direction from management.

    Identify and assess the needs of all RSS customers who call or email for information and initiate probing questions as needed.

    Supply product, pricing (quote) and availability information to the customer; enter orders into SRM/SAP systems and check status of orders. Provide order confirmations with close attention to accuracy and detail. Compiles billing/invoicing information for all RSS orders.

    As part of the team, manages the RSS Outlook InBox, assigning requests, updating the status of requests, and handling general inquiries on an on-going basis.

    **Education:**

    High school graduate (required).

    College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree.

    **Related Experience:**

    Five (5) years customer service experience required; call center experience preferred

    MS Word and Excel experience required

    SAP experience or similar ERP system required

    **Special Competencies or Certifications:**

    Must have excellent customer service skills & demeanor

    Strong problem-solving experience required

    Ability to process information and make corresponding decisions is required

    Experience with or ability to master a wide range of Service processes and interaction with other departments

    Must be adept at using a computer and specialized software

    Bilingual (Spanish) is a plus

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