Operations Manager - Barnstable, United States - Shepley Wood Products
Description
Overview:
The Operations Manager is responsible for leading Shepley's operations team by providing guidance, training and mentorship, setting operational goals, and maintaining accountability.
The Operations Manager demonstrates a superior level of leadership and collaborates with the Senior Leadership team to help achieve organizational goals.
Position Responsibilities:
Responsibilities include the following, but are not limited to:
Operational Goals & Strategy (40%)
- Provide vision and strategy around companywide operations.
- Create operational goals in collaboration with senior leadership.
- Track and analyze data needed to establish goals and plan effectively.
- Provide regular updates regarding overall operational productivity and efficiency (OTIF, turnaround time, errors ).
- Evaluate operational procedures on a regular basis with a focus on continuous improvement.
- Work closely with the Sales Manager to ensure customers and sales staff are well supported.
- Develop relationships with our customer base to ensure customer satisfaction.
- Be familiar with our customers' work and our market.
- Work with Inventory Control to ensure correct inventory, strategizing and implementing systems and safeguards to reduce shrink.
- Work with purchasing department to ensure an open line of communication on new product, product changes, and needs.
- Keep inventory levels in line with seasonality and demand.
- Work with the CFO to monitor operating costs, budgets, and resources.
- Know our competitors and identify opportunities to differentiate Shepley in the market.
- Maintain familiarity with developments in our industry and equipment.
- Identify new tools, resources, and technology to best support staff and desired workflows.
- Responsible for safety initiatives and compliance with OSHA regulations across all three branch locations.
- Be proficient in all positions in the operation of the yard.
- Lead and inspire a team of operations employees who are knowledgeable, professional, and enthusiastic.
- Establish relationships with employees by keeping them informed and by listening to their needs.
- Responsible for overall supervision of employees in Dispatch, Millwork Warehouse, Credits, Lumber Warehouse and Yard, and the Mechanic Shop in the Hyannis location.
- Conduct annual performance reviews in support of company culture.
- Manage schedules and coverage. Oversee all vacations and scheduled timeoff in operations. Manage overtime costs.
- Confirm the department stays within the annual budget.
- Ensure that all department employees follow company policies and procedures.
- Support employees in meeting goals productively, safely, and within workforce budget.
- Be familiar with daily demands and ongoing projects. Be able to jump in and help as needed.
- Be proficient in all positions in the operation of the yard.
- Go on jobsites to provide coaching on deliveries and support the customer relationship.
- Identify training and development needs for operational employees. Create career enhancement and advancement opportunities.
- Participate in the recruitment and onboarding of operational employees.
- Support a company culture of collaboration, innovation, and recognition.
- Act as an ambassador of Shepley in the community and represent the organization at industry events.
- Be part of a collaborative senior management team.
- Identify and achieve company goals.
- Work in concert with senior leadership to set standards for trust and Level 5 leadership.
- Be collaborative with the other department leaders to identify opportunities for improvement and guide the organization in the right direction.
- Encourage growth and development of all Shepley employees.
Qualifications:
Leadership:
- "Level 5 Leadership" - a combination of personal humility and ambition that allows you to put the organization and others first.
- Demonstrate genuine caring and empathy.
- Build loyalty by showing a service above self approach.
- Show humility and honesty. Take responsibility. Model the leadership skills we ask of others.
- Have the emotional agility to fully listen, to stay open, and to push credit out to others.
- Establish genuine trust and confidence with your teams.
- Must support everyone's participation in vision, leadership and problem solving.
Other:
years' experience in operational leadership and people management - preferably in the building supply industry but not required.
- Demonstrated leadership skills.
- Excellent interpersonal and communication skills (both written and verbal).
- Knowledge of operational best practices and overall comfort with technology.
- Strong business aptitude and basic business accounting.
- Excellent problemsolving skills and strategic thinking.
- Familiarity with building material's product and lum
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