Resident Services Coordinator - North Wales, United States - AION Management LLC

AION Management LLC

Verified Company

North Wales, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.

Essential Duties and Responsibilities:
Administrative

Manage administrative requests from residents
Distribute packages and sign for deliveries
Record resident service requests and ensure timely followup
Assist team members with administrative or office needs such as assembling movein packets and lease packets, etc.
Issue guest parking passes and notify Business Manager of any unauthorized vehicles
Maintain schedule for party room, media room, or any other events and amenities
Receive and distribute office mail
Audit and reconcile KeyTrak daily and weekly
Assuring all service request follow up is completed within 24 hours
Complete all other tasks as assigned by the Business Manager

Customer Service

Serve as the primary point of contact for the property, greeting all customers, residents, and guests
Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
Answer primary property phone line and deliver messages to the appropriate recipient
Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
Advise Property Manager or appropriate team member of conditions in the community affecting the resident's safety, reporting any residential dissatisfaction
Maintain professional dress and conduct at all times

Requirements:

High school diploma or equivalent
12 years customer service or sales experience
Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours
Excellent computer and telephone skills
Excellent English communication skills, both verbal and written
Valid driver's license

FLSA:
Non-exempt

Experience:
Required

1 year(s): Resident Service Coordinator
2 year(s): Property Management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)