- Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with suppliers, drivers, and fellow employees from multiple locations, including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
- Ability to remain calm in a fast-paced environment
- Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
- Problem-solving ability to attack problems with a positive attitude
- Reads, writes, and speaks the English language fluently
- Assists with order processing, utilizing JDEdwards Enterprise Resource Planning (ERP) software
- Answers phones and responds to all email or phone inquiries in a timely, accurate, and professional manner
- Manage inventory, including performing inventory audits, receiving inventory, and ordering inventory when needed to meet forecast needs
- Work with the support team to ensure the accuracy of the forecast
- Manage a detailed and organized office filing system in compliance with the company retention schedule
- Maintain an organized office and manage adequate supply inventory
- Assist with maintenance of plant safety programs, including taking minutes for monthly safety meetings and tracking safety training requirements
- Works with suppliers to manage supplier on-site inventory, including weekly reports, billing, and records
- Use truck scale and operate EAI automation system to load trucks
- Supports Manager with all other duties as assigned
- High School Diploma or equivalent
- Proficiency with computers, using Microsoft Windows, Microsoft Excel, and ERP order entry systems
- JDEdwards experience is preferred.
- Knowledge of math and the ability to use it in practical application with accuracy
- Ability to sit at a desk and/or computer terminal to write or type for protracted periods
- Skill is using a 10-key calculator
- Knowledge of filing and basic organized office administration
- Mobility to move freely across uneven terrain and up multiple stairs or ladders both indoors and outdoors safely
- In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $ $22.41 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits,
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Customer Service Representative - Sedgwick, United States - Wilbur-Ellis
Description
Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task, prioritize assignments, and remain calm in a fast-paced environment? If so, we want to hear from YOU
For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us
General Purpose and Scope of Position:
This position provides administrative clerical support in order processing, inventory management, safety training, and all other facility operations. As an integral member of the team, this person will provide the interface between suppliers, support staff, warehouse staff, and other Wilbur Ellis branch operations teams.
Key Personal Attributes Include:
Specific Responsibilities and Key Deliverables Include:
Key Skills and Abilities Include:
Compensation and Benefits:
COMPANY CULTURE
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
