- To support the Minto Communities local and remote user base by monitoring, prioritizing, responding to and owning the timely resolution all end user tickets. (60%)
- Performing customer facing technology support at the local sales office and model homes (20%)
- Performing user on-boarding and off-boarding tasks; including user account, computer and mobile device setups and removal (20%)
- Provide timely computer and telephony IT Support to all Minto employees, both local and geographically dispersed
- Build an excellent working relationship with a customer service focus and "Can Do" attitude
- Deploy (and remove) computing and telephony equipment to new users and new sites
- Provision and support end user mobile devices
- Work with 3rd party service providers, as needed, to provide on-site user support, troubleshooting and deployments
- Maintain and administer Active Directory
- Assist with network infrastructure troubleshooting and maintenance
- Troubleshoot and resolve end user mail flow issues
- Support end user anti-virus and other cyber security software and tools
- Support and troubleshoot audio and video systems at all U.S. properties
- Assist in software releases and roll-outs according to Change Management best practices
- Record, track and document all service requests and resolutions in an effort to build a knowledge base
- Asset management of all IT hardware and software
- Perform hands-on fixes at the end user level, including installing and upgrading software, installing hardware and configuring systems and applications.
- Test fixes to ensure problems have been adequately resolved.
- Assist with development of IT documentation for end users
- On-Call afterhours rotation
- Experience with desktop and server operating systems, including Windows 10, Windows 11
- Experience with thin client technologies such as Citrix XenDesktop
- Experience with mobile technology including iPhone, iPad and Android
- Experience with Active Directory
- Experience with Exchange and spam filtering
- Experience with computer hardware, software
- Experience with switches, firewalls, wi-fi access points and cabling
- Experience with anti-virus and cyber security software and tools
- Experience with multi-function printers
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on customer service
- Strong documentation and instruction writing skills
- Highly available, responsive and detail oriented
- Ability to conduct research into a wide range of computing issues is required
- Ability to absorb and retain information quickly
- Ability to contribute ideas in a team setting
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
- Typically a 5 day work week, onsite, with regular office hours
- Periodic, shared after hours on-call support for emergencies
- Occasional after hours support for scheduled maintenance activities
- Reliable vehicle required and valid driver's license for offsite services/support
- Lifting and transporting of moderately heavy objects, such as computers and peripherals
- Occasional availability to travel to remote sites in the southeast U.S.
-
Security Support Specialist
1 week ago
IAP Worldwide Services, Inc Panama City Beach, United StatesHybrid schedule may be considered for this role. The Security Support Specialist serves in the implementation and administration of internal facility security functions, including maintaining customer security requirements. This role analyzes security documents and manuals as the ...
-
Family Support Specialist
1 week ago
Every Child Panama City Beach, United States**Position:** Family Support Specialist **Location:** Pittsburgh, PA · **Job Id:** 426 **# of Openings:** 2 Every Child is looking for an energetic and versatile caseworker to support families in our community. Our Family Support Specialist caseworkers connect families with reso ...
-
Client Support Specialist II
2 weeks ago
Minto Panama City Beach, United StatesPurpose: · The Client Support Specialist II supports the IT infrastructure and user endpoints for Minto Communities. This role will be a key member of the IT team and will work very closely with the both the US based and Canadian based IT team. · This role has three primary funct ...
-
Security Support Specialist
2 weeks ago
IAP Worldwide Services, Inc Panama City Beach, United StatesHybrid schedule may be considered for this role. · The Security Support Specialist serves in the implementation and administration of internal facility security functions, including maintaining customer security requirements. This role analyzes security documents and manuals as t ...
-
Security Support Specialist
1 week ago
IAP Worldwide Services, Inc. Panama City Beach, United StatesJob Description · Hybrid schedule may be considered for this role. · The Security Support Specialist serves in the implementation and administration of internal facility security functions, including maintaining customer security requirements. This role analyzes security documen ...
-
Desktop Support Specialist
4 weeks ago
EBSCO Industries Inc Panama City Beach, United StatesA TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE. · Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several si ...
-
preventive & operations support specialist
3 days ago
BB&E Inc Panama City, United StatesJob Description · Job DescriptionPreventive Maintenance, Operations Maintenance (SME) Support – (FULL-TIME REMOTE) · JOB SUMMARY: · BB&E is seeking a (Full-Time REMOTE) Preventive Maintenance, Operations Maintenance (SME) Support to assist AFCEC/CO at Tyndall AFB, FL. · ESSENTIA ...
-
preventive & operations support specialist
3 days ago
BB&E Inc Panama City, United StatesJob Description · Job DescriptionPreventive Maintenance, Tech Support to the Operations Maintenance (SME) Support – (FULL-TIME REMOTE) · JOB SUMMARY: · BB&E is seeking a (FULL-TIME REMOTE) Preventive Maintenance, Tech Support to the Operations Maintenance (SME) Support to assist ...
-
preventive & operations support specialist
4 days ago
BB&E Inc Panama City, United StatesJob Description · Job DescriptionPreventive Maintenance, Operations Maintenance (SME) Support – (FULL-TIME REMOTE) · JOB SUMMARY: · BB&E is seeking a (Full-Time REMOTE) Preventive Maintenance, Operations Maintenance (SME) Support to assist AFCEC/CO at Tyndall AFB, FL. · ESSENTIA ...
-
Siemens Industry, Inc. Panama City, United States Full timeDoDSkillBridge Internship – Technical Field Support – City, State · Here at Siemens, we take pride inenabling sustainable progress through technology. We do this through empoweringcustomers by combining the real and digital worlds. Improving how we live,work, and move today and f ...
-
Dynamo Technologies Panama City, United StatesJob Description · Job DescriptionJob Description: · Dynamo Technologies is hiring a Contracting Officer Representative Support Specialist to support the U.S. Coast Guard (USCG) Offshore Patrol Cutter (OPC) Project Resident Office (PRO) and Resident Inspection Office (RIO). The IL ...
-
material control tech support specialist
4 days ago
BB&E Inc Panama City, United StatesJob Description · Job DescriptionMaterial Control, Technical Support - Tyndall AFB, FL · JOB SUMMARY: · BB&E is seeking Material Control, Technical Support to assist on the IMPESS Contract onsite at Tyndall AFB, FL. Remote Option. · ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: · ...
-
Security Support Specialist
4 days ago
IAP Worldwide Services Panama City, United States/RESPONSIBILITIES: Hybrid schedule may be considered for this role. · The Security Support Specialist serves in the implementation and administration of internal facility security functions, including maintaining customer security requirements. This role analyzes security documen ...
-
Health Support Specialist
2 weeks ago
My Florida Corp Defunct Panama City, United StatesHealth Support Specialist · Date: May 22, 2024 · Location: · PANAMA CITY, FL, US, 32401 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 829745 · Agency: Department of Health · Working Title: Health Su ...
-
Health Support Specialist
2 weeks ago
State of Florida Panama City, United StatesRequisition No: · Agency: Department of Health · Working Title: Health Support Specialist · Pay Plan: Career Service · Position Number: · Salary: $ biweekly · Posting Closing Date: 05/24/2024 · Total Compensation Estimator Tool · This is an internal advertisement · Your ...
-
Desktop Support Specialist
2 weeks ago
EBSCO Industries Inc Panama City, United StatesA TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE. · Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several si ...
-
preventive & operations support specialist
4 days ago
BB&E Inc Panama City, United StatesJob Description · Job DescriptionPreventive Maintenance, Tech Support to the Operations Maintenance (SME) Support – (FULL-TIME REMOTE) · JOB SUMMARY: · BB&E is seeking a (FULL-TIME REMOTE) Preventive Maintenance, Tech Support to the Operations Maintenance (SME) Support to assist ...
-
Serco North America Panama City Beach, United States Full timePosition Description · Are you looking for a Junior Naval Instructional Designer opportunity where you can make a difference daily? Discover this great opportunity where you can bring your expertise and collaborative skills to make an impact on our military defense by discovering ...
-
Customer Experience Specialist
3 days ago
Best Buy Panama City Beach, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
-
Hearing Care Provider
2 days ago
WS Audiology Americas Panama City Beach, United StatesHearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. We are taking a stand and reducing the stigma around hearing loss. · We draw on the expertise and hear ...
Client Support Specialist II - Panama City Beach, United States - Minto Group
Description
Job DescriptionPurpose:
The Client Support Specialist II supports the IT infrastructure and user endpoints for Minto Communities. This role will be a key member of the IT team and will work very closely with the both the US based and Canadian based IT team.
This role has three primary functions:
Education and Experience: College diploma or university degree and up to 3 years of relevant work experience.
Skills, Knowledge and Abilities:
