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Boca Raton

    Merchant Risk Analyst - Boca Raton, United States - TouchSuite

    TouchSuite
    TouchSuite Boca Raton, United States

    3 weeks ago

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    Description
    TouchSuite facilitates hundreds of millions of dollars every day in commerce across the globe.

    We are a market leader in deploying kiosk technology to independent business owners across North America, and additionally enable significant eCommerce and in-store transactions using the most innovative and secure technologies.

    To offer business owners and sales partners superior solutions, we partner with the world's most influential forces in Payments:
    Visa, Mastercard, American Express, Discover, Wells Fargo Bank and others. Our service platform integrates tools from , Trust-Pilot and others to support and measure the effectiveness of our service.
    We are seeking a talented experienced Risk Analyst to join our team in Boca Raton.

    The ideal candidate will play a pivotal role in safeguarding our organization against potential threats and ensuring the sustained success of our business.


    Key Responsibilities:
    Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed
    Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
    Maintain the operating account by tracking incoming ACH rejects and resubmits
    Perform periodic reviews on all high risk and high-volume merchants
    Aggregate data from multiple sources to provide a comprehensive assessment.
    Educate merchants on processing guidelines and security measures.
    Communicate with merchants regarding exception activity, action plans, and long-term risk solutions
    Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients

    Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.

    Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.

    Make decisions on required reserve amounts and releases
    Collaborate with other team members to effectively analyze and present data.
    Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
    Communicate material performance trends to management personnel as appropriate.
    Additional tasks as assigned by the manager.

    Qualifications:
    College degree in a related field preferred
    2+ years in the merchant services industry ideally with experience specific to fraud and risk
    Experience working with various transaction & risk monitoring tools/systems
    Familiarity with various tools used for risk management (TSYS, Merlink, E-connections, G2, Giact, Legit Script, Mastercard Connect, Lexis Nexis, CBOS, etc.)
    Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
    Understanding of Card Brand rules and regulations
    Analytical mindset with a critical, investigative approach to problem solving
    Detail oriented coupled with a high level of curiosity and risk awareness
    Solid written and verbal communication skills
    Able to juggle multi tasks and deliver consistent high performance
    Ideally able to work an 9 am - 6 pm ET, Monday - Friday schedule

    Why Work at TouchSuite:
    Health Benefits, 401k with 4% match, Flex days, PTO, and more.
    We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
    Beautiful, brand-new office – modern & spacious, complete with a 'Zen Garden' and an indoor basketball court.
    The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.
    The opportunity to be part of something that is revolutionizing industries.
    Excellent Leadership Team.

    #J-18808-Ljbffr
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