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Boca Raton

    Merchant Risk Analyst - Boca Raton, United States - TouchSuite

    TouchSuite
    TouchSuite Boca Raton, United States

    3 weeks ago

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    Description

    TouchSuite facilitates hundreds of millions of dollars every day in commerce across the globe. We are a market leader in deploying kiosk technology to independent business owners across North America, and additionally enable significant eCommerce and in-store transactions using the most innovative and secure technologies. To offer business owners and sales partners superior solutions, we partner with the world's most influential forces in Payments: Visa, Mastercard, American Express, Discover, Wells Fargo Bank and others. Our service platform integrates tools from , Trust-Pilot and others to support and measure the effectiveness of our service.

    We are seeking a talented experienced Risk Analyst to join our team in Boca Raton. The ideal candidate will play a pivotal role in safeguarding our organization against potential threats and ensuring the sustained success of our business.

    Key Responsibilities:

    • Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed
    • Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
    • Maintain the operating account by tracking incoming ACH rejects and resubmits
    • Perform periodic reviews on all high risk and high-volume merchants
    • Aggregate data from multiple sources to provide a comprehensive assessment.
    • Educate merchants on processing guidelines and security measures.
    • Communicate with merchants regarding exception activity, action plans, and long-term risk solutions
    • Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients
    • Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
    • Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
    • Make decisions on required reserve amounts and releases
    • Collaborate with other team members to effectively analyze and present data.
    • Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
    • Communicate material performance trends to management personnel as appropriate.
    • Additional tasks as assigned by the manager.
    Qualifications:
    • College degree in a related field preferred
    • 2+ years in the merchant services industry ideally with experience specific to fraud and risk
    • Experience working with various transaction & risk monitoring tools/systems
    • Familiarity with various tools used for risk management (TSYS, Merlink, E-connections, G2, Giact, Legit Script, Mastercard Connect, Lexis Nexis, CBOS, etc.)
    • Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
    • Understanding of Card Brand rules and regulations
    • Analytical mindset with a critical, investigative approach to problem solving
    • Detail oriented coupled with a high level of curiosity and risk awareness
    • Solid written and verbal communication skills
    • Able to juggle multi tasks and deliver consistent high performance
    • Ideally able to work an 9 am - 6 pm ET, Monday - Friday schedule
    Why Work at TouchSuite:
    • Health Benefits, 401k with 4% match, Flex days, PTO, and more.
    • We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
    • Beautiful, brand-new office - modern & spacious, complete with a 'Zen Garden' and an indoor basketball court.
    • The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.
    • The opportunity to be part of something that is revolutionizing industries.
    • Excellent Leadership Team.
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