Employee 1st Level User Support - New River, United States - Eclipse Enterprises

Eclipse Enterprises
Eclipse Enterprises
Verified Company
New River, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

Come join us - we are looking for reinforcements

Piening is one of the top engineering and IT service providers in Germany. With locations throughout the country, we ensure every day that our employees and clients can grow both professionally and personally.
Satisfied applicants, employees, and client companies - we achieve this through appreciation, continuous training, and fair compensation on one hand, and long-term and trusting collaboration on the other. This is also reflected in the results of our regular employee and client surveys.
It is only natural that as a medium-sized family business, we make this company culture the core of our communication:
"We move people. People move us."

Here are your challenges

As part of our telephone application support, your task is to support various Windows applications and provide support for health apps for iOS and Android. You are responsible for assisting users with any questions, concerns, or issues and handling troubleshooting, finding solutions, and providing telephone support.

Your tasks include:

  • Solution- and service-oriented communication through various channels
  • Recording customer inquiries in our ticket system
  • Clarifying customer inquiries using extensive knowledge databases
  • Analysis of malfunctions and assistance with handling questions
  • Support for questions and application issues throughout the project

Why you should choose us

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