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    Hotel Front Desk Agent - Scottsdale, United States - Hyatt House Scottsdale

    Hyatt House Scottsdale
    Hyatt House Scottsdale Scottsdale, United States

    4 weeks ago

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    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today


    Responsibilities:

    • Work with the housekeeping staff to ensure rooms are ready for new guests
    • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
    • Handle customer complaints as necessary
    • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

    General bookkeeping:
    ensure all hotel guest account information is accurate and up-to-date


    Qualifications:

    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • Has experience answering telephone calls and troubleshooting stressful situations
    • Working knowledge of Microsoft Office and reservation management systems
    • High school diploma, GED, or equivalent
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

    About Company:

    Located in charming Old Town Scottsdale, Hyatt House is your ideal weekend getaway or extended-stay hotel where business travelers and family can have a fun vacation and stay productive.

    Along with our complimentary breakfast, take advantage of our heated pool and hot tub for relaxation. You can even stick to your workout routine in our 24-hour fitness center. Socialize with family and friends in the courtyard equipped with a grilling area and outdoor seating. Experience some outdoor adventures hiking the trails of Camelback or for premier shopping at Fashion Square Mall.
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