- Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Guest Services, and Housekeeping teams.
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Monitor, send and distribute guest mail/packages
- Generate, print, and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to input information accurately and efficiently into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
- Must be able to work a variety of shifts, including weekends and holidays.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to input information accurately and efficiently into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
-
Front Desk Agent
13 hours ago
Omni Hotels & Resorts Paradise Valley, United StatesS are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Omni, Hote ...
-
Front Desk Agent
2 weeks ago
Troon Golf, L.L.C. Scottsdale, United StatesSereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. · 7am - 3:30pm, 3pm - 11:30pm and 1-9:30pm shifts Full and Part Time Ava ...
-
Agent-Front Desk
2 weeks ago
free-classifieds-usa Scottsdale, United States****Agent-Front Desk - The Westin Kierland Resort & Spa **** · Price: Check with seller · Published date: August 12, :21 · Modified date: August 12, 2021 · + 6902 E Greenway Pkwy Scottsdale AZ Scottsdale, Arizona, United States · Advertisement · Live Fully at Marriott Inter ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Scottsdale, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 days ago
Marriott International, Inc Scottsdale, United StatesJob Number · Job Category · Rooms & Guest Services Operations · Location · W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Type · Non-Management · POSITION SUMMARY ...
-
Front Desk Agent
13 hours ago
CSM Corporation Scottsdale, United StatesJob Duties: · * Anticipates and responds to guests in a friendly and positive manner · * Responsible for providing the highest level of service · * Process check-ins and check-outs, verify billing, create reservations, and process special requests · * Assists guests by knowing ho ...
-
Front Desk Agent
1 week ago
Hilton Hotel Event & Conference Center Scottsdale, United States Part timeJob Description · Job DescriptionThe Hilton North Scottsdale at Cavasson seeks a friendly and outgoing individual to join our Front Desk team Ideal candidates have flexible availability, "Weekends are a must." Must possess excellent customer service skills, great attention to det ...
-
Spa Front Desk Agent
2 weeks ago
Gurneys Inn Resort & Spa LLC Paradise Valley, United States Part timeJOB SUMMARY · This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. The Spa Concierge will schedule services for individuals and large groups using SpaSoft. Use guest relation skills to ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Paradise Valley, United StatesLocation: · Montelucia Resort and Spa · Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The propertys distinctive archite ...
-
Front Desk Service Agent
4 weeks ago
Sanctuary on Camelba Paradise Valley, United StatesJOB SUMMARY · This position contributes to Sanctuary success bygreeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards. · JOB FUNCTIONS · Note: the following duties and respon ...
-
Hotel Front Desk Agent
3 weeks ago
Hyatt House Scottsdale Scottsdale, United StatesJob Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...
-
Hotel Front Desk Agent
3 weeks ago
Hyatt House Scottsdale Scottsdale, United StatesDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need fo ...
-
Hotel Front Desk Agent
3 weeks ago
Lodging Dynamics Scottsdale, United StatesJob Description · Job DescriptionOVERALL RESPONSIBILITIES: · The Front Desk Agent/Night Auditor ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while ...
-
Guest Services Agent/Front Desk
1 week ago
Scottsdale Plaza Resort Paradise Valley, United States PermanentCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
2 weeks ago
free-classifieds-usa Scottsdale, United States****Front Desk Agent - Scottsdale Marriott at McDowell Mountains **** · Price: Check with seller · Published date: August 4, :01 · Modified date: August 4, 2021 · North Perimeter Drive Scottsdale, Arizona, United States · Advertisement · Live Fully at Marriott International ...
-
Front Desk Agent
2 weeks ago
free-classifieds-usa Scottsdale, United States Full time****Front Desk Agent - Full Time - Courtyard Scottsdale Old Town **** · Price: Check with seller · Published date: January 5, :40 · Modified date: January 5, 2022 · 3311 N Scottsdale Rd Scottsdale, Arizona, United States · Advertisement · Live Fully at Marriott Internationa ...
-
Front Desk Agent
3 days ago
Element by Westin Scottsdale at SkySong Scottsdale, United StatesThe Element by Westin Scottsdale SkySong · Inspired by Westin, Element is transforming the extended stay segment with bright, modern design, eco-conscious practices and an innovative guest experience that resonates with today's traveler. From spacious guest rooms featuring fully ...
-
Front Desk Agent
2 weeks ago
The Scott Resort & Spa Scottsdale, United States Full timeSummary of Position:The Front Office Agent is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in, check out and guest resolution. · Essential Functions:Complete the registration process by inputting a ...
-
Front Desk Agent
3 weeks ago
Marriott International Inc Scottsdale, United StatesJob Description · POSITION SUMMARY · Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide g ...
-
Front Desk Agent
3 weeks ago
Marriott Scottsdale, United StatesMarriott Hotels East Camelback Road [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They ar ...
Front Desk Agent - Paradise Valley, United States - Omni Hotels & resorts
Description
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .