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    Front Desk Agent - Durham, United States - Shaner Corporation

    Shaner Corporation
    Shaner Corporation Durham, United States

    3 weeks ago

    Default job background
    Description
    • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
    • Handle guest complaints ensuring guest satisfaction.
    • Process all check-ins and check-outs according to established hotel requirements.
    • Adhere to payment, cash handling and credit policies/procedures.
    • Generate, print, and distribute daily reports to designated departments/personnel.
    • Resolve discrepancies on the room status report with Housekeeping.
    • Other duties as assigned.

    Responsibilities
    Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

    Qualifications

    • High school graduate or equivalent.
    • Minimum one year customer service experience; previous hotel experience preferred.
    • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
    • Computer experience preferred.
    • Bilingual English/Spanish a plus.
    • Knowledge of local activities and attractions appropriate for clientele.

    Shaner Hotel Group

    Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

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