Dispatcher - Santa Ana, United States - ASHE Society

ASHE Society

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Dispatch Associate is responsible for providing exceptional and professional service to all customers, vendors and guests that order through our delivery service.

The Dispatch Associate will work in various roles within the company, as outlined below.

It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.

Additionally, a Dispatch Guide is responsible for routing, overseeing, and dealing with logístical issues for all drivers and deliveries.

Responsibilities:

Answer and route all incoming calls
Provide excellent customer service as well as maintain a professional, positive and friendly attitude when dealing with guests on the phone
Follow all store procedures, protocols and rules
Cashier transactions with attention to detail and accuracy
Cash handling and drawer reconciliation must be impeccable
Always maintain a clean and organized workspace
Manage, route, track and assign deliveries to a fleet of drivers
Accurately track, report and assign cash bags and tips for drivers

Order Fulfillment:

Quickly and efficiently place, process and fill online, kiosk and delivery orders
Ensure correct product is pulled and bagged for each order
Pay attention to details and accurately prepare each order
Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

Qualifications:

Must be at least 21 years of age
Valid identification to work in the US
Possess strong interpersonal, communication and customer service skills
Must be proactive and solution oriented with a positive attitude
Strong multitasker and able to work in a fastpaced environment
Proficiency in technology software, desktop electronics
Phone and logistics experience is a plus

Compensation & Benefits Package

Base salary
Medical
Dental/Vision
Paid Time Off (sick/vacation)
Employee Discounts
Vendor products and deals
Day of Birthday Day off
Welcome Gift Bag

Physical Demands & Work Environment

Flexibility/availability to work weekends & nights
Prolonged periods of standing
Able to lift and/or move up to 25 pounds
Frequently required to reach with hands and arms
Required to stand, bend, lift and engage in repetitive motion
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Noise level in this work environment is moderate to high

Note:

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Pay:
From $20.00 per hour

Benefits: