Part Time Field Sales Technician - Washington, United States - ClearCaptions, LLC
Description
Position Summary:
For the position of Part-Time Field Sales Technician, ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss.
This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives.
As a Field Sales Technician for ClearCaptions, you must enjoy working with a variety of people in their homes, mostly senior citizens.
part-time position working 20-28 hours per week for those who enjoy and excel when working independently.
This is an in-field position based out of a home office and reports to a Business Development Manager.
What you will do:
- Setup and troubleshoot ClearCaptions' devices at our customers' homes.
- Courteously train customers on how to use ClearCaptions' devices and their features.
- Must provide excellent customer service and adapt to unique needs of individual customers to meet business requirements.
- Assist Business Development Managers with lead generation activities as needed.
- Complete service/repair calls as assigned.
- Accurately maintain customer records in Salesforce.
- Complete required reports and feedback on customer interactions.
- Maintain adequate inventory of equipment and supplies to service customers in a timely manner.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Current, valid driver's license, clean driving record and a personal insured vehicle.
- Ability to travel up to 95% by automobile in the assigned region, up to a 50mile radius.
- Willing and available to work flexible hours, weekdays typically between 9am6pm, optional weekends depending on scheduling availability.
- Work from a local home office equipped with highspeed Internet.
- Proficient computer skills and basic use of the internet.
- Comfortable working with seniors and people with health conditions or impairments.
- Must be reliable, punctual and be flexible in constantly changing environments.
- Excellent people and relationship building skills.
- Excellent verbal and written communication skills and problemsolving skills.
- Selfstarter with strong organizational and time management skills, selfdirected and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a highquality resultsdriven, teamoriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.
- Sitting, standing, and walking %)
- Stoop, bend, crouch, reach, twist, and grasp %)
- Keyboarding (7090%)
- Viewing computer monitor, tablet and cell phone requiring close vision (7090%)
- Ability to lift or move up to 25 pounds.
Work Environment:
Work environment is primarily indoors in customer's home, exposure to all types of weather and temperature conditions during work, and exposure to hazardous driving and traffic conditions.
Job Type:
Part-time
Pay:
$18.00 per hour
Expected hours:
per week
Benefits:
- Flexible schedule
Compensation package:
- Bonus opportunities
- Commission pay
Schedule:
- Day shift
- Monday to Friday
- No nights
Application Question(s):
- Do you have a clean driving record, reliable personal vehicle and valid insurance?
License/Certification:
- Driver's License (required)
Work Location:
On the road
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