Customer Service and Training Specialist - Magnolia - Renew Digital

    Renew Digital
    Renew Digital Magnolia

    4 days ago

    $50,000 - $60,000 (USD) per year
    Description

    Customer Service and Training Specialist

    This role is perfect for someone who loves problem-solving, thrives in a customer-facing environment, and is energized by working at the intersection of technology and hands-on training.

    Key Responsibilities:

    • Serve as the frontline technical resource for dental offices and professionals via phone email chat remote desktop tools troubleshoot technical issues related to dental systems equipment software digital workflows document all customer interactions issues resolutions support ticketing system with accuracy clarity deliver virtual occasional in-persontraining sessions dental teams product use digital workflows best practices create seamless onboarding experiences build confidence drive product adoption ensure training documentation videos materials up-to-date install configure test dental hardware software stay current new technologies software updates digital dentistry trends test evaluate new products Trusted Dental portfolio provide meaningful feedback product teams build strong long-term relationships dental customers proactively follow after training installation support cases successful adoption satisfaction act eyes ears customers sharing insights patterns strengthen service operations product development monitor resolve resolve escalated customer complaints analyze complex problems assess potential solutions recommend course action maintain quality standards respond timely manner deliver high-quality services communicate clearly concisely value information knowledge assistance collaborating colleagues internal external stakeholders. This role requires an experienced Customer Service & Training Specialist play essential role delivering world-class customer experience multiple business units.

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