Geek Squad Senior Repair Technician - Metairie
2 weeks ago
Job summary
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store.
+- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
Job description
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