Jobs
>
New Orleans

    Field Service Engineer - New Orleans, United States - Cutera

    Cutera
    Cutera New Orleans, United States

    2 weeks ago

    Default job background
    Description
    Company DescriptionWe're Growing
    • With Growth Comes OpportunityCutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint.
    We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it We hire the best people and provide them the best comp and benefits to help improve their lives.

    Read more at Company's technology enables physicians to provide advanced solutions for a broad range of medical aesthetic applications including improving the skin's appearance through the treatment of superficial benign vascular and pigmented lesions, unwanted hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting.


    Job DescriptionRegional Overview and Travel Requirements:

    Must reside in:
    New Orleans or Lafayette, LA (or surrounding areas)

    Region covers but not limited to:
    Southern (LA to Houston and surrounding areas)

    Travel:
    ~80% including overnightsReports to: Regional Service Manager

    Position Summary:
    At Cutera, we know that a company's success starts with its employees.

    We also know that an individual's happiness depends on being in the right career opportunity with room to grow We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers.

    This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices.

    The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.
    The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.


    Duties and Responsibilities:
    Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
    Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
    Responsible for documenting all service activities in compliance with FDA requirements.
    Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
    Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
    Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.

    Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.

    Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.

    Ability to flash update software and firmware.
    Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
    Continually promote service contract revenue.
    Timely submission of RMAs, closing calls, and expense reports necessary.
    Other duties as assigned.


    QualificationsPosition Requirements:


    BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting.

    Laser experience preferred.
    Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.

    Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.

    Ability to travel long distances on short notice required.
    Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
    Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)Must be able to lift 50 lbs.
    Demonstrated commitment to quality and strong sense of teamwork.
    Excellent communication skills.

    Additional InformationCutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:

    Annual base salary:
    $65K - $100KThe actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for exemplary experience or higher education.
    All your information will be kept confidential according to EEO guidelines.

    If you are ready to become part of our spectacular, growing, and FUN company, then apply todayWe are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

    Please contact us to request accommodation.
    Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.
    Videos To
  • Kongsberg Gruppen

    Field Service Engineer

    5 days ago

    Kongsberg Gruppen New Orleans, United States

    An exciting opportunity has arisen as a Field Service Engineer - Integrated Control System (ICS). As a System Engineer for ICS, you would provide technical support on Automation Systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & G ...

  • Kongsberg Gruppen

    Field Service Engineer

    5 days ago

    Kongsberg Gruppen New Orleans, United States

    Join Kongsberg Maritime's Exciting Journey · Are you ready to shape the future of maritime technology? We're seeking a dynamic and motivated · Field Service Engineer - Energy · to join our Integration and Energy Team. In this fast-track role, you'll gain hands-on experience, lear ...

  • Kongsberg Maritime

    Field Service Engineer

    1 week ago

    Kongsberg Maritime New Orleans, United States

    An exciting opportunity has arisen as a Field Service Engineer – Control. As a Field Service Engineer for Control Systems, you will be responsible for supporting propulsion control systems delivered by Kongsberg Maritime. · Key Accountabilities: · Provide preventative and correc ...

  • BuildSubmarines

    Field Service Engineer

    1 week ago

    BuildSubmarines New Orleans, United States

    An exciting opportunity has arisen as a Field Service Engineer - Integrated Control System (ICS). As a System Engineer for ICS, you would provide technical support on Automation Systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & G ...

  • Kongsberg Gruppen

    Field Service Engineer

    2 weeks ago

    Kongsberg Gruppen New Orleans, United States

    An exciting opportunity has arisen as a Field Service Engineer - Integrated Control System (ICS). As a System Engineer for ICS, you would provide technical support on Automation Systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & G ...

  • Danaher Corporation

    Field Service Engineer

    2 weeks ago

    Danaher Corporation New Orleans, United States

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be sup ...

  • Danaher Corporation

    Field Service Engineer

    2 weeks ago

    Danaher Corporation New Orleans, United States

    Danaher Corporation · Field Service Engineer - New Orleans · in · New Orleans , · Louisiana · Wondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing ...

  • QuidelOrtho

    Field Service Engineer

    2 weeks ago

    QuidelOrtho New Orleans, United States

    The Opportunity · QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are m ...

  • QuidelOrtho

    Field Service Engineer

    6 days ago

    QuidelOrtho New Orleans, United States

    The Opportunity · QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are m ...

  • Kongsberg Gruppen

    Field Service Engineer

    2 weeks ago

    Kongsberg Gruppen New Orleans, United States

    Join Kongsberg Maritime's Exciting JourneyAre you ready to shape the future of maritime technology? We're seeking a dynamic and motivated Field Service Engineer - Energy to join our Integration and Energy Team. In this fast-track role, you'll gain hands-on experience, learn new s ...

  • Cutera

    Field Service Engineer

    1 week ago

    Cutera New Orleans, United States

    Company Description · We're Growing - With Growth Comes Opportunity · Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right per ...

  • Kongsberg Gruppen

    Field Service Engineer

    1 week ago

    Kongsberg Gruppen New Orleans, United States

    Join Kongsberg Maritime's Exciting Journey Are you ready to shape the future of maritime technology? We're seeking a dynamic and motivated Field Service Engineer - Energy to join our Integration and Energy Team. In this fast-track role, you'll gain hands-on experience, learn new ...

  • Kongsberg Gruppen

    Field Service Engineer

    1 week ago

    Kongsberg Gruppen New Orleans, United States

    Job Description · Join Kongsberg Maritime's Exciting Journey Are you ready to shape the future of maritime technology? We're seeking a dynamic and motivated Field Service Engineer - Energy to join our Integration and Energy Team. In this fast-track role, you'll gain hands-on expe ...

  • Danaher Corporation

    Field Service Engineer

    2 weeks ago

    Danaher Corporation New Orleans, United States

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be support ...

  • Philips Iberica SAU

    Field Service Engineer

    2 weeks ago

    Philips Iberica SAU New Orleans, United States

    Job Title Field Service Engineer - New Orleans, LA Job Description · Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, ...

  • Abbott Laboratories company

    Field Service Engineer

    2 weeks ago

    Abbott Laboratories company New Orleans, United States

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...

  • Cutera

    Field Service Engineer

    5 days ago

    Cutera New Orleans, United States

    Job Description · Job DescriptionCompany Description · We're Growing - With Growth Comes Opportunity · Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device co ...

  • BuildSubmarines

    Service Engineering Tech

    2 weeks ago

    BuildSubmarines New Orleans, LA, United States

    Join Kongsberg Maritime's Exciting Journey Are you ready to shape the future of maritime technology? We're seeking a dynamic and motivated Field Service Engineer - Energy to join our Integration and Energy Team. In this fast-track role, you'll gain hands-on experience, learn new ...

  • Domino Group

    Customer Service Engineer

    5 days ago

    Domino Group New Orleans, United States

    Location · Gurnee - Head Office, · United States · Job Title: Customer Service Engineer · Compensation: $60,000 - $70,000 · (based on qualifications) · Position Summary · This position is responsible for · providing field service for Domino Printing Equipment, providing cust ...

  • Abbott Laboratories company

    Field Service Engineer

    1 week ago

    Abbott Laboratories company New Orleans, United States

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...