Store Manager - Camp Hill, United States - Sportsman's Warehouse

Sportsman's Warehouse
Sportsman's Warehouse
Verified Company
Camp Hill, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description

Purpose of Position:


The Store Manager is responsible for overall store management, enhancing the customer experience, meeting sales and profitability goals, and managing staff.


Essential Duties and Responsibilities:


  • Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability.
  • Meet sales goals by training, and providing feedback to sales staff
  • Ensure high level of customer satisfaction through excellent service
  • Maintain and review inventory, labor, department, and store sales reports
  • Oversee and audit cycle counts and price changes
  • Review and sign off on gun log paperwork and keep store compliant with all ATF regulations
  • Oversee opening and closing procedures
  • Manage the Pro-Form, Spiff, and ExpertVoice programs
  • Manage eCommerce orders and ship to store processes
  • Manage store events, hours, and employment opportunities on the Company website
  • Oversee sales training program, ensuring that all employees receive the required training on a semiannual basis
  • Supervise merchandising of entire store ensuring that the entire store is clean, faced, and straight at all times
  • Work closely with buying staff to recognize sales trends and customer needs
  • Train and develop the Department Managers in their daily duties; including, hiring, personnel coaching, and management to assess training needs and build career paths
  • Enter and maintain Department Manager schedules in time and attendance system and back up payroll functions in Office Manager's absence
  • Work with the Facility Manager to maintain the appearance and functionality of the inside and outside of building and grounds, approve and manage all wildlife mounts displayed in the store
  • Address all issues that arise from staff or customers (complaints, grievances, etc.)
  • All other duties as assigned

Requirements:


Qualifications:


  • Proven successful experience as a retail manager
  • Powerful leading skills and business orientation
  • Customer management skills
  • Strong organizational skills
  • Good verbal and written communication and interpersonal skills

Education/Experience:


  • Bachelor's degree in Business Administration or related field preferred.
  • A minimum of 5 years of experience as a retail store manager required, preferably in the outdoor industry.

Supervisory Responsibilities:

This position manages Department Managers in the store.


Travel Requirements:

This position may require some travel.
Sportsman's Warehouse is an Equal Opportunity Employer.


Weekly day range:

  • Weekends as needed

Work Location:
Multiple locations
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