A Customer Support Manager is responsible for overseeing and managing the team that provides support and assistance to customers. This includes handling customer inquiries, resolving issues, and ensuring a positive customer experience - West Wareham, United States - Spectrum Ventures

Spectrum Ventures

Verified Company

West Wareham, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

About us
NEW WORK SE is committed to creating a better working world.

With strong brands like XING and kununu and the largest talent pool in the D-A-CH region, our goal is to be the most important recruiting partner in the German-speaking area.

We bring candidates and companies together, so that professionals can lead a more satisfying work life and companies can become more successful through the right talents.

As a Customer Support Manager, you will be responsible for supporting our customers and assisting them with any questions about our products.

Your responsibilities will include:

handling written support requests from our existing customers, documenting all conversation results in our ticketing system Zendesk, collecting feedback and passing it on to the appropriate stakeholders, acquiring product knowledge about our XING solutions, and taking on exciting tasks in our dynamic work environment.

What you bring:

Previous experience in customer service (preferred, but not required)
High level of initiative, technical understanding, and strong communication skills
Serviceoriented mindset, solutionoriented approach, and a focus on customer satisfaction
Excellent written and spoken German and good English skills

Your benefits: