Technical Program Manager III - Boston, Massachusetts

powers millions of homes and businesses through a cloud platform that integrates security systems, cameras, IoT devices, and partner ecosystems into a unified, reliable experience. Our engineering organization spans embedded systems, cloud services, distributed infrastructure, an ...

Job description

powers millions of homes and businesses through a cloud platform that integrates security systems, cameras, IoT devices, and partner ecosystems into a unified, reliable experience. Our engineering organization spans embedded systems, cloud services, distributed infrastructure, and large-scale partner integrations.

Role Summary

The Strategic Partner Excellence (SPX) function drives the technical and operational success of 's most important SaaS partnerships. We are hiring a Technical Program Manager to lead cross-team execution, ensure partner-facing systems operate reliably at scale, and help shape a unified, reusable platform for partner integrations.

This role requires strong technical fluency, excellent program leadership skills, and the ability to coordinate across Product, Engineering, Operations, and Support. You won't write code, but you will deeply understand how distributed systems interact, how APIs and event flows behave, and what true partner success looks like in production.

How This Role Creates Impact

You will provide structure, clarity, and execution leadership across partner initiatives by:

• Driving partner discovery, scope alignment, and shared understanding across teams
• Translating partner requirements into actionable technical plans and sequencing
• Creating alignment across multiple engineering teams and ensuring dependencies are well understood
• Defining the requirements for the monitoring, alerting, and operational insights needed for partner health
• Establishing success metrics that go beyond SLAs to represent real customer and partner outcomes
• Ensuring the right teams own the right work and that partner commitments are predictable and durable

IC Leadership Scope

This is an individual-contributor position. You will lead programs and influence teams across Engineering, Product, and Operations, but you will not manage direct reports. Your leadership comes through clarity, alignment, decision facilitation, and cross-team coordination.

What You'll Do

Program Leadership

• Lead multi-team engineering programs that deliver partner-facing capabilities, improvements, and operational maturity
• Build and maintain integrated plans—scope, milestones, risks, dependencies, metrics
• Run effective execution cadences (standups, risk reviews, dependency syncs) without unnecessary process
• Identify risks early and drive tradeoff and sequencing discussions with engineering and product leaders

Technical Alignment & Requirements

• Partner with Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood
• Work with Product Managers to clarify partner requirements and translate them into actionable engineering work
• Document technical decisions, assumptions, integration models, and architectural impacts

Operational Excellence

• Work with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks
• Coordinate incident communication and escalation workflows with support and engineering teams
• Define and drive adoption of partner success metrics (beyond uptime/SLA), helping Product identify and operationalize the right indicators

Cross-Functional Alignment

• Align engineering, product, QA, support, and operations teams around shared partner outcomes
• Provide clear, concise status updates and risk summaries to all levels of the organization
• Build strong relationships across teams to enable smooth delivery and predictable partner success

Scaling the Partner Delivery Model

• Contribute to SPX's operating model—roles, boundaries, and engagement patterns with other teams
• Help establish repeatable frameworks for onboarding and supporting future partners
• Identify long-term opportunities for centralized ownership of systems that improve partner reliability and accountability

Qualifications

Required

• Typically 5–10+ years of experience in technical program management or engineering roles working on complex distributed systems. We are open to candidates at different levels of seniority depending on program scope, independence, and technical depth.
• Bachelor's degree in computer science, Computer Engineering, a related field, or equivalent work experience with a strong technical background in software development or engineering  
• Proven ability to lead multi-team programs with evolving requirements
• Strong understanding of APIs, event flows, data models, and system interactions
• Strong communication, planning, documentation, and stakeholder alignment skills
• Ability to drive alignment and clarity across engineering, product, operations, and support teams
• Willingness to travel ~20–25%

Preferred

• Experience working with SaaS partners, enterprise integrations, IoT systems, or large-scale distributed platforms
• Experience with observability, operational readiness, and incident management practices
• Experience helping shape new processes or operating models in a growing organization
• Experience making priority and sequencing decisions under time constraints while safeguarding long-term architecture integrity

The Impact You'll Have

• You directly influence the success of mission-critical SaaS partners
• You work across engineering, product, operations, and support to deliver real, measurable impact
• You help define operational and product success metrics that shape how partners experience the platform You build repeatable models and practices that scale across multiple future partners
• You play a highly visible, technically challenging role at the intersection of platform evolution and partner growth

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the  team
• Gain well rounded experience:  offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun:  places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
•  values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

 is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit 

COMPANY BENEFITS

 offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package

 is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
 understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with , please email your company information and standard agreement to 

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The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.  This allows opportunity for growth and development within the role.  The base salary offered is part of a total compensation package.   

Base Salary Range

$150,000 - $165,000 USD