IT Manager - New York, United States - Aman

Aman

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview:

At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests' and owners' perspectives and daily lives.

To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to.

We live by the 'Aman way of life' - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values.

East meets West and old meets new.

Manhattan's iconic Crown Building is reimagined as Aman New York, where the city's original architectural splendor and Aman's harmonious design language collide, reimagining the inimitable tranquility of Aman in the heart of Manhattan's midtown.

With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

The IT Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Aman strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management.

Your responsibilities will include managing IT personnel, ensuring smooth daily operations, and implementing cutting-edge solutions to enhance guest experiences.

This position is located at Aman New York, New York City, USA with an annual compensation range of $80,000-90,000.

Responsibilities:

Establish and maintain user procedures and hardware familiarization for all systems
Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards
Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems and completion of onsite documentation
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twentyfour (24) hours per day
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Provide direct guest support and quality support to function rooms and conference services.
Participate in propertylevel, corporateinitiated technology implementations
Provide 24 / 7 support for mission critical systems
Assist at network support and security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection and failover tools implementation
Perform any additional duties as assigned by the Director of IT
Provide HSIA Guest and Customer support

Qualifications:

Bachelor's degree in fields related to Information Technology
Prior education and/or experience supporting complex networks
Good understanding of the technical knowledge of hotel systems and operations
Understand and familiar with hotel quality standards and service standards
Previous knowledge of Opera and Micros
Good interpersonal and relationshipbuilding skills and a team player with high energy
Strong problemsolving, decisionmaking, conflictresolution and strategicthinking skills
Proactive and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
Good written and verbal communication skills
Work in a safe, prudent and organized manner
Highest level of integrity and transparency