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    Professional Services Consulting Senior Manager - Houston, United States - Genesys Cloud Services, Inc.

    Genesys Cloud Services, Inc.
    Genesys Cloud Services, Inc. Houston, United States

    1 week ago

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    Description


    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

    Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

    As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

    We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

    And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

    Join the team and create the future of customer experience together.
    Position Purpose

    The Senior Manager, Professional Services is a key role within the Professional Services Organization responsible for ensuring delivery excellence as well as team performance for direct reports.

    This role is a results-driven position with the expectation that the Senior Manager, Professional Services will directly engage with sales team members, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects.

    Sr.

    Manager, Professional Services will be involved in the following activities:


    Responsible for growing and executing the delivery of services while providing the highest level of customer satisfaction for Canadian clients.

    Driving growth in a diverse Professional Services organization, accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction.
    Leading a team of Project Managers and will be responsible for developing and retaining talent.
    Key Responsibilities
    Responsible for driving successful project implementation
    Building and maintaining relationships with the Genesys Account team, and executives with customers and partners
    Provide leadership in all areas including discovery, estimating, delivery, deal shaping, and support.
    Align resources to meet company goals for revenue and margin attainment.
    Delivery of projects within budgeted hours while maintaining high customer satisfaction scores.
    Direct teams to effectively and quickly onboard new customers.
    Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base.
    Serve as the main executive resource for customer satisfaction issue resolution related to Services engagements.
    Provide management direction and mentoring on key customer deals to both the sales and services leadership teams.

    Communicates goals and objectives and gathers and incorporates feedback from direct and indirect resources to ensure a clear understanding of expectations.

    Manage performance improvement plans across the team as necessary.
    Recommend process updates as necessary to meet project goals
    Required Qualifications
    Bachelor's degree or higher in Business or Computer Science.
    5+ years of hands-on Professional Services experience.
    3+ years of supervisory, management, or leadership experience.
    Hands-on experience selling, delivering, and supporting projects
    Demonstrated ability to lead and develop a team of geographically diverse project managers.
    Ability to communicate directly with technical teams.
    Strong management skills including the ability to lead teams.
    Excellent communication skills. (written & oral presentation)
    Ability to travel as necessary to support business.
    Travel 30%

    Compensation and

    Benefits:
    Market competitive salary with an anticipated base compensation range of $108, $181,268.75 USD. This role may also be eligible for commission or performance-based bonus opportunities. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.
    Medical, Dental, and Vision Insurance
    Telehealth coverage
    Flexible work schedules and work-from-home opportunities
    Development and career growth opportunities
    Open Time Off in addition to 10 paid holidays
    401(k) matching program
    Adoption Assistance
    Fertility treatments
    More details about our company benefits can be found at the following link:

    About Genesys:
    Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

    Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

    With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

    By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

    Visit .

    Reasonable Accommodations:


    If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.

    Please use the Candidate field in the dropdown menu to ensure a timely response.
    This form is designed to assist job seekers who seek reasonable accommodation for the application process.

    Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

    Genesys is an equal-opportunity employer committed to diversity in the workplace.

    We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

    Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

    Compensation:
    This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus

    opportunities.
    $119, $234,250.00


    Benefits:
    Medical, Dental, and Vision Insurance.

    Telehealth coverage

    Flexible work schedules and work from home opportunities

    Development and career growth opportunities

    Open Time Off in addition to 10 paid holidays

    401(k) matching program

    Adoption Assistance

    Fertility treatments

    More details about our company benefits can be found at the following link:
    If a Genesys employee referred you, please use the link they sent you to apply.

    About Genesys:
    Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

    Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

    With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

    By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

    Visit.

    Reasonable Accommodations:


    If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance.

    Please use the Candidate field in the dropdown menu to ensure a timely response.
    This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for

    non-accommodation-related

    issues, such as following up on an application or submitting a resume, may not receive a response.
    Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or

    expression,marital

    status, domestic partner

    status,national

    origin, genetics,

    disability,military

    andveteran status, and other protected characteristics.
    Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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