Parts Advisor - Phoenix, United States - Big Tex Trailer Manufacturing Llc
Description
This is a job working for Big Tex Trailer World
SUMMARY
Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
- Utilize expertise to identify customer needs and recommend suitable parts.
- Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
- Answer inbound calls, makes outbound and follow up sales calls.
- Prepare sales paperwork and invoices.
- Receive and inspect incoming parts shipments.
- Maintain organized inventory and update stock levels.
- Place orders for parts to replenish stock, ensuring timely delivery.
- Keep current with industry trends and updates
- Monitor customer buying habits to adjust minimum and maximum stock levels.
- Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
- Address customer inquiries promptly and provide detailed information about parts.
- Offer exceptional customer service to enhance overall satisfaction.
- Assist customers in locating and ordering special or hardtofind parts.
- Work closely with service department to identify and order parts required for service jobs.
- Coordinate efficiently to meet service job timelines.
- Assist in service scheduling.
- Assist in maintaining the general appearance and organization of the offices and facility.
QUALIFICATIONS
- High School Diploma or equivalent (GED)
- May substitute three (3) years of commissioned sales experience
- Valid Drivers License
- 35 years commissioned sales experience preferred
- Must be able to work Monday
- Saturday and overtime as needed
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