Implementation Manager - Boston, United States - Koa Health

Description

About Koa Health
Against the backdrop of decades of rising demand, mental health has never been more important.

The Covid pandemic has led to a four-fold increase in mental disorders around the world, impacting individuals, companies, and communities.

With no increase in the supply of clinicians, tens of millions of people are stranded today without access to care.

Today, we simply don't have enough mental health clinicians to meet demand.

Koa Health aims to solve the gap between demand and supply with a unique human-digital hybrid approach, built upon the best digital technology in the literature.

Koa's digital assets deliver the highest quality care, measured through engagement, program completion, patient and clinician satisfaction, and clinical efficacy.

Critically, Koa technology substantially increases clinician productivity, allowing our precious clinicians to treat more people.

With more than fifty papers in the literature, twelve clinical trials, 26 patents, and broad and deep clinical networks in place, we have just launched Koa Care 360 - a uniquely scalable and profitable mental health care service.

Having secured a successful and oversubscribed Series A funding totaling €30m (ca.$36M) in October 2020 and additional €20m funding in May 2022, we are currently closing our Series B round of investment, with €12M secured from our existing investors.

You can read more about Koa Health on our website here. There has never been a more critical moment for the work that we're leading at Koa Health. And this is where you come in

As an Implementation Manager, you will own and drive the critical implementation process for new clients based in the United States.

Working directly with prospects at the point of the finalist stage to capture essential needs of development for cross-functional communication and legal documentation.

This customer-facing role will quickly ramp up and will collaborate cross-functionally to help organize all activities necessary for a successful launch, including supporting sales discovery, solution identification, design, development, and successful launch.

Additionally, this role will help refine our new client implementation, communication delivery, and tracking processes for future customers and channel partners.

Responsibilities:

• Own overall implementation from end to end, both internally and externally, with client teams.
• Collaborate with commercial, product development, and customer success teams to understand client requirements and develop implementation plans.
• Work closely with product strategy teams to convert initial launch and expansion vision into tactical implementation plans.
• Lead kickoff meetings with clients to establish project timelines, goals, and deliverables.
• Partner with clients to successfully launch Koa Health products within their organization.
• Act as the critical liaison between the client and crossfunctional teams at Koa Health to drive daytoday implementation activities.
• Develop and maintain project schedules, ensuring that all tasks are completed on time and within clear client communication.
• Build strong relationships with crossfunctional teams, both externally and within Koa Health.
• Develop and project manage a detailed project schedule and working plan involving all relevant stakeholders and crossfunctional partners while closely monitoring the status of key deliverables.
• Track and report on implementation progress and critical risks and issues.
• Escalate risks to leadership as necessary.
• Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency and creation of best practices.
• Support the creation of a playbook to guide the implementation process with additional customers.
• Develop tools to manage projects and track critical decisions, communication, issues, problem areas, schedule delays, or other events that could affect project scope or completion.
• Support the Delivery team in additional projects as needed.

Required experience

• Bachelor's Degree in a related field
• 4+ years of project management experience
• Experience in healthcare or related fields working with employer groups, payers, and providers.
• Startup ready mindset progress over polish, able to exhibit comfortableness with ambiguity
• Exceptional communication skills with strong interpersonal skills and experience in customerfacing roles.
• Fastpaced startup experience and ability to quickly ramp up and understand the technical work of many different teams.
• Experience working with crossfunctional teams; product development exposure a plus.
• Strong understanding of software implementation methodologies and best practices.
• Organized and detailoriented with demonstrated success running implementation projects, including project plan definition through execution
• Highlevel technical knowledge and understanding of liaising with and understanding the tasks of product, devel